Remote Senior L2 Helpdesk Engineer – Azure & IT Systems

Uptime Solutions Ltd; South Africa; Remote; ZAR 550,000 - 750,000; Full time

Job summary

Uptime Solutions Ltd is seeking a Senior L2 Helpdesk Engineer to provide expert technical support for end-users, resolve complex issues, and maintain IT systems. The role is remote with support aligned to a US partner, requiring late-afternoon SA time.

You will work across Windows Server, Office 365, and Azure, handling networking and virtualization tasks, documenting resolutions in the ticketing system, and collaborating with MSP teams to improve service delivery.

Qualifications

• Bachelor's degree in IT or related field.
• 7+ years of experience in IT support or helpdesk within an MSP environment.
• Strong knowledge of Windows and Mac operating systems, networking, and common software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Microsoft expertise: Office 365 and Azure. Certifications are a plus.
• Networking knowledge: firewalls, switches, access points, basic configurations.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex problems escalated from Tier 1 support.
• Assist with installation, configuration, and maintenance of IT systems.
• Document and track issues, resolutions, and updates in the helpdesk ticketing system.
• Collaborate with IT team members to develop and implement solutions.
• Ensure compliance with IT policies and procedures.

Skills

Windows & Mac OS

Networking

MSP environment

Problem solving

Communication

Independent work

Teamwork

Education

Bachelor's degree in IT or related field

Tools

Office 365

Azure

VMware/Hyper-V

Job description

Uptime Solutions Ltd is seeking a Senior L2 Helpdesk Engineer to provide expert technical support for end-users, resolve complex issues, and maintain IT systems. The role is remote with support aligned to a US partner, requiring late-afternoon SA time.

You will work across Windows Server, Office 365, and Azure, handling networking and virtualization tasks, documenting resolutions in the ticketing system, and collaborating with MSP teams to improve service delivery.