Remote Support Coordinator | Flexible Hours

Placements24; Soweto; Ibrido; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Health benefits

PTO & holidays

Growth opportunities

Remote work & flexible hours

Collaboration tools access

Team culture

Descrizione del lavoro

Placements24 is seeking a diligent Customer Support Coordinator to join a fully remote team. You will help streamline operations between customers, support agents, and internal teams to ensure smooth service delivery.

Responsibilities include managing support workflows, assigning tickets, tracking inquiries, generating metrics, and contributing to knowledge base and process improvements in a fast-paced, remote setting. A strong focus on accuracy, communication, and collaboration is essential.

Competenze

• Must have experience in customer support, administration, or related coordination.
• Strong organizational, time-management and multitasking abilities.
• Clear communication and interpersonal skills for cross‑functional work.
• Experience with CRM and helpdesk tools is highly desirable.
• Remote work experience is a plus; detail‑oriented and accurate.

Mansioni

• Coordinate customer support activities and manage incoming inquiries.
• Assign tickets to agents and track progress to resolution.
• Facilitate communication between customers and internal teams.
• Monitor queue performance and identify bottlenecks.
• Generate reports on customer support metrics.
• Contribute to support documentation and workflows.
• Handle escalations and ensure timely resolution of complex issues.
• Identify trends and provide feedback to relevant departments.

Conoscenze

Excellent organizational skills

Time management

Strong communication

Interpersonal abilities

Remote multitasking

Prioritization

Formazione

High school diploma

Strumenti

CRM systems

Helpdesk software

Descrizione del lavoro

Placements24 is seeking a diligent Customer Support Coordinator to join a fully remote team. You will help streamline operations between customers, support agents, and internal teams to ensure smooth service delivery.

Responsibilities include managing support workflows, assigning tickets, tracking inquiries, generating metrics, and contributing to knowledge base and process improvements in a fast-paced, remote setting. A strong focus on accuracy, communication, and collaboration is essential.