Remote Senior Guest Experience Strategist

Placements24

Johannesburg

Hybrid

ZAR 1,317,000 - 1,976,000

Full time

3 days ago

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Job summary

Placements24 is seeking a highly motivated Senior Guest Experience Manager to lead hospitality operations remotely. You will shape guest journeys, drive loyalty, and orchestrate cross-functional initiatives across global portfolios from anywhere in the world.

The role requires 7+ years in hospitality management, strong analytics, and proven remote leadership. You will develop guest experience strategies, train staff, analyze feedback, and report performance to senior leadership.

Qualifications

7+ years in hospitality management with guest relations focus.
Proven track record implementing guest experience strategies with measurable improvements.
Strong analytical and problem-solving abilities interpreting data.
Experience leading remote teams.
Excellent written and verbal communication.
Proficiency in GRM software and data analysis tools.
Bachelor's degree in Hospitality Management or Business Administration; master's preferred.

Responsibilities

Develop and execute guest experience strategies aligned with objectives.
Analyze feedback and data to identify areas for improvement and innovation.
Design training to enhance staff's guest service across touchpoints.
Oversee resolution of complex guest complaints.
Collaborate with cross-functional teams to ensure seamless guest journey from booking to post-stay.
Benchmark best practices in guest experience management.