Senior Remote Guest Experience Strategist

Placements24; Pietermaritzburg; Híbrido; ZAR 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Remote work setup support

Professional development opportunities

Flexible hours

Health and wellness programs

Collaborative remote team culture

Descripción de la vacante

Placements24 is seeking a Senior Guest Experience Manager for a fully remote role in the hospitality industry. You will elevate the guest journey across digital touchpoints and drive loyalty while collaborating with a global team from anywhere in the world.

The ideal candidate has 5+ years in hospitality management, strong data analytics, and proven remote leadership. You will shape service standards, monitor KPIs, and deliver exceptional guest satisfaction.

Formación

• Minimum of 5 years in hospitality management focusing on guest relations and experience management.
• Proven track record in developing and executing guest experience strategies.
• Strong analytical and problem-solving skills; ability to interpret complex data.
• Leadership and team management, preferably in a remote setting.
• Excellent communication, interpersonal and presentation abilities.

Responsabilidades

• Develop and implement guest experience strategies across digital platforms.
• Analyze guest feedback data to identify trends and areas for improvement.
• Design and manage guest engagement programs and loyalty initiatives.
• Train and mentor remote-based customer service teams on service standards.
• Collaborate with marketing and operations to ensure consistent brand messaging and service delivery.
• Oversee resolution of guest complaints with swift, satisfactory outcomes.
• Monitor KPIs related to guest satisfaction and operational efficiency.
• Prepare reports on guest experience performance for senior management.

Conocimientos

Guest experience strategy

Data analysis

Remote leadership

CRM proficiency

Communication

Educación

Bachelor's degree in Hospitality Management

Business Administration

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a Senior Guest Experience Manager for a fully remote role in the hospitality industry. You will elevate the guest journey across digital touchpoints and drive loyalty while collaborating with a global team from anywhere in the world.

The ideal candidate has 5+ years in hospitality management, strong data analytics, and proven remote leadership. You will shape service standards, monitor KPIs, and deliver exceptional guest satisfaction.