Remote Sales Ops Coordinator (Growth & Impact)

Cherry Assistant LLC; South Africa; Remote; ZAR 174,000 - 251,000; Full time

Benefits offered by this job

Competitive pay rates

Consistent hours and predictable work

Fully remote work with long-term

Direct collaboration with the founders

Supportive and inclusive environment

Grow with a fast-growing company

Job summary

Cherry Assistant LLC is hiring a Sales Operations Assistant for a home cleaning company. This full-time remote role supports inbound leads, scheduling, dispatch, and day‑to‑day operations for a US‑based client (Charlotte, NC).

You will coordinate with cleaners, manage CRM notes, handle follow-ups, and help with quotes and proposals. Strong English, proactive, organized, and tech‑savvy required, with experience in scheduling/CRM tools and remote collaboration.

Qualifications

• Excellent spoken and written English with professional communication.
• 2+ years in customer support, scheduling/dispatch, or operations.
• Proven experience using CRMs or booking systems.
• Strong problem-solving and time management skills.

Responsibilities

• Manage inbound calls, emails, and web inquiries; qualify leads and provide timely, professional support.
• Schedule, reschedule, and optimize cleaning appointments; dispatch teams and balance calendars.
• Coordinate with cleaners to confirm job details and handle day-of changes.
• Own daily operations tasks including CRM updates and payments follow-up.
• Resolve service issues with empathy and sound judgment.
• Support lead management and light sales follow-up, including quotes.
• Assist with recruiting and onboarding cleaners as needed.
• Track KPIs and prepare simple reports.
• Create and maintain SOPs, checklists, and templates.

Skills

English communication

Scheduling

Customer support

CRM usage

Tools

BookingKoala

Launch27

Jobber

Housecall Pro

Google Workspace

Slack

RingCentral

Aircall

Job description

Cherry Assistant LLC is hiring a Sales Operations Assistant for a home cleaning company. This full-time remote role supports inbound leads, scheduling, dispatch, and day‑to‑day operations for a US‑based client (Charlotte, NC).

You will coordinate with cleaners, manage CRM notes, handle follow-ups, and help with quotes and proposals. Strong English, proactive, organized, and tech‑savvy required, with experience in scheduling/CRM tools and remote collaboration.