Sales & Customer Success Coordinator (Cleaning Company)

E2C International; South Africa; Remote; ZAR 340,000 - 793,000; Full time

Job summary

E2C International is seeking a Cleaning Company Sales & Customer Success Coordinator for a remote role. You will own inbound calls from script to booked job, drive upsells, and manage the customer relationship post-sale to grow revenue per customer.

You will handle complaints end-to-end, coordinate with subcontractors, and provide weekly summaries of upsells, reviews, and win-back activity to leadership. This is a full-time, independent contractor position with remote work.

Qualifications

• Inbound sales and customer success experience preferred.
• Strong phone presence and ability to close deals.
• Disciplined about logging and tagging every interaction.
• Ability to handle objections and de-escalate unhappy customers.
• Experience with inbound sales, customer success, or call center is a plus.

Responsibilities

• Handle every inbound call from first ring to booked job.
• Build and verify quotes in Jobber and present pricing on call.
• Collect payment info and update client status to Customer in Jobber.
• Send follow-up quote emails and notify scheduling team.
• Tag clients as Customer vs. Prospect for targeted outreach.

Skills

Sales closing

Objection handling

Communication

Accurate logging

Inbound sales

Tools

Jobber

Jabber

Email

Job description

Position: Cleaning Company Sales & Customer Success Coordinator

Location: Remote

Job Type: Full -Time, Independent Contractor

Who we are:

E2C International is a US-based company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.

Job Purpose and Role

We are seeking an experienced Cleaning Company Sales & Customer Success Coordinator who will be responsible for every inbound sales call from first ring to booked job, then stays with the customer relationship afterward — driving recurring upsells and reviews, resolving complaints end-to-end, and winning back lapsed customers. The goal across all of it is the same: grow revenue per customer while protecting the customer relationship.

Key Responsibilities:

Inbound Sales — Call to Booked Job

• Answer every inbound call using the current Inbound Call Script (Google Drive → Sales Scripts).
• Qualify the callers needs: service type, property size/scope, location, timing, and special requirements.
• Build and verify the quote in Jobber, then present pricing and work to close on the call.
• If closed: collect payment info (card on file), tag the client as Customer in Jobber, send a follow-up quote email, and notify the team with full job details to hand off to scheduling.
• If not closed: email a PDF quote same-day, tag the client as Prospect in Jobber, and schedule a next-day follow-up call to keep working the lead.
• Maintain accurate Jobber tagging (Customer vs. Prospect) so the team can target the prospect pool over time.

Account Management — Upsell, Complaints & Win-Back

• Review completed jobs in Jabber and call satisfied one-time customers to request a Google review and pitch a recurring service plan.
• Own customer complaints end-to-end: log full details in Jabber, contact the subcontractor involved, arrange restaffing if needed, and lift to Drew before any refund or credit is promised.
• Close the loop with the customer after resolution and confirm satisfaction following any redo.
• Run win-back outreach to lapsed customers using seasonal/holiday discounts prioritizing customers with a clean service history.
• Keep Jabber records current same-day across every workflow — leads, jobs, complaints, and outcomes.
• Provide Drew a weekly summary: upsells closed, reviews requested/received, complaints opened/resolved, and win-back conversions.

Qualifications:

• Confident phone presence with strong sales/closing instincts
• Comfortable handling objections and de-escalating unhappy customers
• Disciplined about logging and tagging every interaction accurately and same-day
• Judgment to know when to escape to ownership (refunds, credits, repeat-offender subcontractors)
• Prior inbound sales, customer success, or call center experience preferred

Tools:

• Jobber — quoting, client and job records
• Jabber — system of record for calls, complaints, upsells, and win-back outreach
• Email — quote follow-ups and review requests