Remote SaaS Customer Support Specialist

Placements24

Pietermaritzburg

Hybrid

ZAR 180,000 - 360,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive salary

Remote work with flexible hours

Comprehensive training

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a growing virtual team. This fully remote role focuses on delivering exceptional service to a diverse customer base, troubleshooting technical issues, and maintaining precise records in our CRM.

A proactive attitude and strong communication are essential for success in this position. Applicants should have experience in customer service or technical support, familiarity with SaaS products, and a stable home office setup

Qualifications

Proven experience in customer service or technical support.
Excellent written and verbal communication; ability to explain technical concepts clearly.
Strong problem-solving and analytical abilities.
Experience using CRM software and helpdesk ticketing systems.

Responsibilities

Provide first-line technical support via email, live chat, and phone.
Troubleshoot and resolve issues related to software, hardware, and service accounts.
Document all interactions and resolutions in the CRM system.
Escalate complex problems to higher-level support teams with details.
Maintain knowledge of products and services to offer accurate guidance.
Identify customer needs and suggest process or product improvements.
Collaborate with teammates to share best practices in support.
Adhere to company policies including data privacy and security.