Remote SaaS Support Specialist — Customer Success

Placements24; Rustenburg; Remote; ZAR 320,000 - 420,000; Full time

Job summary

Placements24 is seeking a Remote Customer Support Specialist for its SaaS products. The role focuses on delivering expert technical assistance via email, chat, and phone, guiding customers through setup and troubleshooting, and ensuring customer satisfaction in a fully remote environment.

The ideal candidate has strong SaaS knowledge, excellent communication, and experience with CRM and helpdesk tools. This position supports clients from Benoni, Gauteng, ZA, while working remotely.

Qualifications

• Experience providing technical customer support for SaaS products.
• Strong written and verbal communication skills.
• Ability to work independently in a remote-first environment.

Responsibilities

• Provide technical support to customers via email, chat, and phone for the SaaS platform.
• Diagnose and resolve software issues and guide users through setup and best practices.
• Document interactions in CRM and ticketing systems, and escalate when needed.
• Meet SLAs for response and resolution times and contribute to knowledge base updates.

Skills

SaaS troubleshooting

Remote support

Customer service

Education

Bachelor's degree in Computer Science/IT

Tools

Salesforce

HubSpot

Zendesk

Intercom

Job description

Placements24 is seeking a Remote Customer Support Specialist for its SaaS products. The role focuses on delivering expert technical assistance via email, chat, and phone, guiding customers through setup and troubleshooting, and ensuring customer satisfaction in a fully remote environment.

The ideal candidate has strong SaaS knowledge, excellent communication, and experience with CRM and helpdesk tools. This position supports clients from Benoni, Gauteng, ZA, while working remotely.