Remote SaaS Support Specialist

Placements24; East London; Hybrid; ZAR 120,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health benefits

Professional development

Work-life balance

Job summary

Placements24 is seeking a Remote Customer Support Agent to join a growing SaaS team. You will handle inquiries, guide users through features, and troubleshoot with a focus on quick, clear resolutions.

Ideal candidates have strong communication, problem-solving skills, and the ability to work effectively in a fully remote environment while contributing to knowledge base maintenance and customer success.

Qualifications

• Experience in customer support, preferably in tech/SaaS.
• Excellent verbal and written communication with empathy.
• Strong problem-solving and rapid grasp of technical concepts.

Responsibilities

• Respond to inquiries via email, chat, and phone with professionalism.
• Provide guidance on product features and troubleshooting steps.
• Diagnose and resolve Tier 1 issues, escalate complex ones.

Skills

Customer support

Communication skills

Troubleshooting

Remote work independence

Tech savvy

Education

High school diploma

Tools

CRM software

Helpdesk software

Job description

Placements24 is seeking a Remote Customer Support Agent to join a growing SaaS team. You will handle inquiries, guide users through features, and troubleshoot with a focus on quick, clear resolutions.

Ideal candidates have strong communication, problem-solving skills, and the ability to work effectively in a fully remote environment while contributing to knowledge base maintenance and customer success.