Remote SaaS Customer Success Manager

Wishpond; South Africa; Remote; ZAR 1,143,000 - 1,796,000; Full time

Benefits offered by this job

Fully remote position

Competitive compensation

Comprehensive training

Referral incentives

Product discounts

Global, multicultural team

Growth opportunities

Job summary

Wishpond is seeking a Customer Success Manager to be the voice of the customer and drive value across the client portfolio. You will advocate for customers, collaborate with the Project Management Team, and lead retention and expansion efforts for each client.

The ideal candidate will be passionate about customer outcomes, possess SaaS experience, and be comfortable engaging with clients to discuss their experience, goals, and success metrics.

Qualifications

• 3+ years in a Customer Success role, preferably SaaS.
• Knowledge of digital marketing including paid ads, landing page optimization, email marketing, and social media.
• Experience using Shopify is preferred.
• A degree or diploma related to the role is an asset.
• Strong client-focused relationships and ability to work independently or with a team.

Responsibilities

• Own a book of business and manage customer relationships end-to-end.
• Drive retention, renewals, and expansion efforts.
• Collaborate with Account Management and Product teams to align goals.
• Identify upsell opportunities and increase customer lifetime value.
• Support customer inquiries and issues related to Wishpond tools and services.
• Ensure customer satisfaction metrics are met.

Skills

Customer Success

SaaS experience

Digital Marketing knowledge

English fluency

Education

Degree or diploma related to the role

Tools

Shopify

CRM platforms

Landing page platforms

Email marketing platforms

Google Tag Manager

Marketing automation platforms

Job description

Wishpond is seeking a Customer Success Manager to be the voice of the customer and drive value across the client portfolio. You will advocate for customers, collaborate with the Project Management Team, and lead retention and expansion efforts for each client.

The ideal candidate will be passionate about customer outcomes, possess SaaS experience, and be comfortable engaging with clients to discuss their experience, goals, and success metrics.