Remote Retail Sales Specialist

Placements24; Gauteng; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Remote work

Commission-based bonuses

Health and wellness benefits

Paid time off

Job summary

Placements24 is seeking a dedicated Remote Retail Sales Specialist to support customers in a fully remote capacity. You will handle product inquiries, guide purchases, and deliver post-purchase support from your home office.

In this role you will drive revenue through consultative selling, maintain current product knowledge, and collaborate with teams to maximize customer satisfaction while thriving in a virtual work environment.

Qualifications

• Proven experience in a retail sales or customer service role, preferably with remote capabilities.
• Exceptional communication, active listening, and interpersonal skills.
• Strong ability to understand and articulate product features and benefits.
• Proficiency in using CRM software and other digital sales tools.
• Self-disciplined, organized, and capable of managing workload independently in a remote setting.

Responsibilities

• Engage with potential and existing customers via phone, email, and chat to provide product information and sales consultations.
• Proactively identify customer needs and recommend suitable products and solutions to drive sales.
• Process customer orders accurately and efficiently, ensuring all details are captured correctly.
• Follow up with customers to ensure satisfaction and to identify opportunities for repeat business or upselling.
• Collaborate with the wider sales and customer service teams to share insights and best practices.
• Maintain up-to-date product knowledge and stay informed about market trends and competitor activities.

Skills

Retail sales experience

Customer service

CRM software

Excellent communication

Tools

CRM software

Job description

About the Role

Our client is actively searching for a dedicated and results-oriented Remote Retail Sales Specialist to join their expanding team, supporting operations for the Tembisa region. In this fully remote position, you will be the primary point of contact for customers seeking product information, sales assistance, and post-purchase support. You will leverage digital communication channels to build rapport, understand customer needs, and drive sales conversions. This role is ideal for a self-motivated individual who excels in a virtual environment and possesses a deep understanding of retail products and sales techniques, contributing significantly to customer satisfaction and revenue growth from the comfort of their home office.

Key Responsibilities

• Engage with potential and existing customers via phone, email, and chat to provide product information and sales consultations.
• Proactively identify customer needs and recommend suitable products and solutions to drive sales.
• Process customer orders accurately and efficiently, ensuring all details are captured correctly.
• Follow up with customers to ensure satisfaction and to identify opportunities for repeat business or upselling.
• Collaborate with the wider sales and customer service teams to share insights and best practices.
• Maintain up-to-date product knowledge and stay informed about market trends and competitor activities.

Requirements

• Proven experience in a retail sales or customer service role, preferably with remote capabilities.
• Exceptional communication, active listening, and interpersonal skills.
• Strong ability to understand and articulate product features and benefits.
• Proficiency in using CRM software and other digital sales tools.
• Self-disciplined, organized, and capable of managing workload independently in a remote setting.

Benefits

• Competitive annual salary with commission-based bonuses tied to sales performance.
• Opportunity to work entirely remotely, offering unparalleled flexibility.
• Comprehensive health and wellness benefits package.
• Paid time off and company holidays.
• Access to online training and development resources to enhance sales skills.