Remote-Ready Helpdesk Technician | IT Support & Growth

Placements24; Rustenburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Salary incentives

Flexible remote work

IT certifications & growth

Job summary

Placements24 seeks a skilled Helpdesk Support Technician to join their team in Rustenburg. The role provides first-line technical support to staff and customers, diagnosing and resolving a wide range of issues to ensure smooth IT operations.

You will handle tickets, user accounts, and basic networking while contributing to a knowledge base and collaborating with senior technicians. Growth opportunities are highlighted with learning and certifications.

Qualifications

• Experience in a Helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems and common office applications.
• Familiarity with basic networking concepts and troubleshooting.
• Strong diagnostic and problem-solving capabilities.
• Excellent communication and customer service skills, crucial for remote support.
• Ability to manage multiple support requests simultaneously in Rustenburg.

Responsibilities

• Provide immediate technical assistance and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist users with account management, password resets, and access permissions.
• Document technical issues and resolutions accurately for knowledge base contribution.
• Escalate complex IT problems to senior technicians or specialized teams as needed.

Skills

Excellent communication

Customer service

Multitasking

Tools

Windows OS

macOS

Office suite

Networking basics

Job description

Placements24 seeks a skilled Helpdesk Support Technician to join their team in Rustenburg. The role provides first-line technical support to staff and customers, diagnosing and resolving a wide range of issues to ensure smooth IT operations.

You will handle tickets, user accounts, and basic networking while contributing to a knowledge base and collaborating with senior technicians. Growth opportunities are highlighted with learning and certifications.