Remote Patient Advocate

Placements24; Cape Town; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Flexible work-from-home schedule

Professional development and CE

Health insurance

Job summary

Placements24 is seeking a dedicated Remote Patient Advocate to join a virtual support team. You will empower patients by navigating the healthcare system, explaining rights, and helping access needed services from a remote location.

You will coordinate appointments, provide emotional support, document interactions, and guide patients and families through their healthcare journey, contributing to a patient-centric organization with growth opportunities.

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Social Work, or a related field.
• Previous experience in patient advocacy, healthcare navigation, social work, or a similar client-facing role.
• Strong understanding of healthcare systems, insurance processes, and medical terminology.

Responsibilities

• Assist patients in understanding their medical conditions, treatment options, and healthcare rights.
• Help patients navigate insurance benefits, claims processes, and medical billing inquiries.
• Coordinate appointments, follow-ups, and referrals with healthcare providers and specialists.
• Provide emotional support and guidance to patients and their families throughout their healthcare journey.
• Document all patient interactions, case notes, and outcomes accurately in the electronic health record system.
• Educate patients on preventative care measures and available health resources.

Skills

Communication

Empathy

Problem-solving

Education

Bachelor's degree in Healthcare Administration

Tools

Telehealth platforms

Patient management software

Office applications

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Patient Advocate to join their virtual support team. In this role, you will empower patients by assisting them in navigating the healthcare system, understanding their rights, and accessing the services they need, all from a remote location. You will serve as a crucial point of contact, providing information, support, and guidance to patients and their families facing health challenges. This is an exceptional opportunity for a skilled communicator passionate about patient welfare to make a significant impact through telehealth and remote support, contributing to a patient-centric organization.

Key Responsibilities

• Assist patients in understanding their medical conditions, treatment options, and healthcare rights.
• Help patients navigate insurance benefits, claims processes, and medical billing inquiries.
• Coordinate appointments, follow-ups, and referrals with healthcare providers and specialists.
• Provide emotional support and guidance to patients and their families throughout their healthcare journey.
• Document all patient interactions, case notes, and outcomes accurately in the electronic health record system.
• Educate patients on preventative care measures and available health resources.

Requirements

• Bachelor's degree in Healthcare Administration, Public Health, Social Work, or a related field.
• Previous experience in patient advocacy , healthcare navigation, social work, or a similar client-facing role.
• Strong understanding of healthcare systems, insurance processes, and medical terminology.
• Excellent communication, empathy, and problem-solving skills.
• Proficiency in using telehealth platforms , patient management software, and standard office applications.
• Ability to work independently, manage a remote caseload effectively, and maintain strict confidentiality.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work-from-home schedule.
• Opportunities for professional development and continuing education.
• A rewarding role focused on improving patient experiences and outcomes.