Remote Operations & Support Specialist

Virtustant; South Africa; Remote; ZAR 663,000 - 1,078,000; Full time

Benefits offered by this job

Payment in USD or Local Currency

Full-time remote opportunity

Job summary

Virtustant is seeking an Operations and Support Specialist to handle proactive operations, record updates, and cross-team communication. The role emphasizes operational tasks over heavy client calls.

Responsibilities include monitoring emails, managing a Trello board, updating provider records, collecting documents, supporting customers and internal teams, and helping improve standard operating procedures. This is a full-time, remote position with hours to be discussed during interview.

Qualifications

• Must have strong spoken English.

Responsibilities

• Monitor emails and follow up on pending items.
• Manage and update the Trello board to keep tasks moving.
• Update provider records and perform basic data entry.
• Collect provider requirements and documents, like insurance information, using provided templates.
• Support customers, providers, and internal team members.
• Follow up with stakeholders via email, Slack, Slack huddles, or phone.
• Help maintain and improve standard operating procedures and workflows.
• Provide occasional general administrative or executive support.

Skills

Strong spoken English

Tools

Trello

Slack

HubSpot

Gmail

Google Workspace

Spreadsheets

Job description

Virtustant is seeking an Operations and Support Specialist to handle proactive operations, record updates, and cross-team communication. The role emphasizes operational tasks over heavy client calls.

Responsibilities include monitoring emails, managing a Trello board, updating provider records, collecting documents, supporting customers and internal teams, and helping improve standard operating procedures. This is a full-time, remote position with hours to be discussed during interview.