Remote Solar Customer Service Manager

Virtustant; South Africa; Remote; ZAR 400,000 - 750,000; Full time

Benefits offered by this job

Remote work

USD or local currency payout

Job summary

Virtustant is seeking a Customer Service Manager to lead the customer service team and oversee all support operations for a residential solar company. You will ensure customers have a great experience from start to finish, handle escalations, and drive process improvements while maintaining CRM records.

This full-time remote role offers flexible currency options and EST business hours. Ideal for professionals with strong communication skills, ownership mindset, and a track record of delivering

Qualifications

• Experience in customer service management or call center required.
• Strong communication and time management skills.
• C2 level English; multilingual ability a plus.

Responsibilities

• Lead and support the customer service team to ensure smooth client experiences.
• Handle escalated inquiries and complex customer issues professionally.
• Maintain CRM records and document interactions.
• Drive process improvements and training within the team.

Skills

Customer service management

Call center experience

Phone etiquette

Time management

Multilingual

CRM software

Tools

CRM software

Job description

Virtustant is seeking a Customer Service Manager to lead the customer service team and oversee all support operations for a residential solar company. You will ensure customers have a great experience from start to finish, handle escalations, and drive process improvements while maintaining CRM records.

This full-time remote role offers flexible currency options and EST business hours. Ideal for professionals with strong communication skills, ownership mindset, and a track record of delivering