Remote Customer Support Specialist - Home Security

Virtustant; Südafrika; Remote; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Virtustant is seeking a Customer Service Representative to support clients with alarm systems and security solutions. You will handle inquiries, coordinate service requests, and ensure a positive customer experience across channels.

The role requires excellent English communication, a friendly professional phone manner, and strong problem-solving skills. This is a full-time remote position with standard business hours and a focus on timely, reliable assistance.

Qualifikationen

• Fluent English with clear pronunciation and a professional phone manner.
• Strong verbal communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Calm, professional handling of inquiries and concerns.
• Comfortable using computers and learning new software.

Aufgaben

• Handle calls and respond to questions about alarm systems and services.
• Assist with general inquiries, service requests, appointments and scheduling.
• Coordinate with technicians and internal teams for installations and maintenance.
• Follow up to confirm appointments and provide updates as needed.
• Address concerns professionally and escalate when required.
• Maintain accurate customer records of calls and requests.
• Communicate clearly to ensure timely, reliable assistance.
• Learn internal processes and software to manage service requests efficiently.

Kenntnisse

Fluent English

Excellent verbal communication

Strong customer service

Problem-solving abilities

Calm under pressure

Computer literacy

Tools

Internal software

Jobbeschreibung

Virtustant is seeking a Customer Service Representative to support clients with alarm systems and security solutions. You will handle inquiries, coordinate service requests, and ensure a positive customer experience across channels.

The role requires excellent English communication, a friendly professional phone manner, and strong problem-solving skills. This is a full-time remote position with standard business hours and a focus on timely, reliable assistance.