Customer Support & Operations

Virtustant; South Africa; Remote; ZAR 663,000 - 1,078,000; Full time

Benefits offered by this job

Payment in USD or Local Currency

Full-time remote opportunity

Job summary

Virtustant is seeking an Operations and Support Specialist to handle proactive operations, record updates, and cross-team communication. The role emphasizes operational tasks over heavy client calls.

Responsibilities include monitoring emails, managing a Trello board, updating provider records, collecting documents, supporting customers and internal teams, and helping improve standard operating procedures. This is a full-time, remote position with hours to be discussed during interview.

Qualifications

• Must have strong spoken English.

Responsibilities

• Monitor emails and follow up on pending items.
• Manage and update the Trello board to keep tasks moving.
• Update provider records and perform basic data entry.
• Collect provider requirements and documents, like insurance information, using provided templates.
• Support customers, providers, and internal team members.
• Follow up with stakeholders via email, Slack, Slack huddles, or phone.
• Help maintain and improve standard operating procedures and workflows.
• Provide occasional general administrative or executive support.

Skills

Strong spoken English

Tools

Trello

Slack

HubSpot

Gmail

Google Workspace

Spreadsheets

Job description

Job Title: Operations and Support Specialist

About The Company

Our client provides services to help businesses manage their operations.

Job Description

This role focuses on proactive operations and support. You will manage tasks, update records, and communicate with various parties to ensure things get done. The work is mainly focused on operational tasks, not a high volume of customer calls.

Responsibilities Of The Role

• Monitor emails and follow up on pending items.
• Manage and update the Trello board to keep tasks moving.
• Update provider records and perform basic data entry.
• Collect provider requirements and documents, like insurance information, using provided templates.
• Support customers, providers, and internal team members.
• Follow up with stakeholders via email, Slack, Slack huddles, or phone.
• Help maintain and improve standard operating procedures and workflows.
• Provide occasional general administrative or executive support.

Required Experience And Qualifications

• Strong spoken English skills.

Preferred Skills

• Experience with Trello, Slack, HubSpot, Gmail, Google Workspace, and spreadsheets.

Personality

• Reliable.
• Organized.
• Detail-oriented.
• Good follow-through.
• Good judgment.
• Comfortable proactively reaching out to resolve issues.

Software & Tools

• Trello
• Slack
• HubSpot
• Gmail
• Google Workspace
• Spreadsheets

Schedule

This is a full-time role.

The exact hours will be discussed during the interview.

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.