Remote Operations Supervisor, Travel & Logistics

Placements24; Pretoria; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Career progression

Discounted travel

Job summary

Placements24 is seeking an Operations Supervisor for a remote-first role near Pretoria to oversee travel service delivery and supplier relationships.

You will supervise daily operations, optimize processes, and mentor junior staff while collaborating with sales and support to ensure a seamless client experience. This role offers strong growth potential and a fully remote work arrangement.

Qualifications

• 4+ years of experience in operations or logistics.
• Experience supervising a team or operational processes.
• Excellent organizational and time-management skills with attention to detail.
• Proactive problem-solving and strong communication in remote settings.

Responsibilities

• Supervise daily operational activities for travel services.
• Manage relationships with tour operators, accommodations, and transport providers.
• Monitor bookings, confirmations, and itineraries for accuracy.
• Identify and resolve operational issues and customer complaints.
• Develop and implement process improvements to boost efficiency.
• Train and mentor junior operational staff.
• Generate performance reports with key metrics.
• Collaborate with sales and support to ensure a cohesive client experience.
• Ensure compliance with company policies and industry regulations.
• Utilize remote-work tools for communication and task management.

Skills

Operations management

Team supervision

Remote work

Travel industry

CRM software

Communication skills

Time management

Tools

Slack

Asana

CRM software

Job description

Placements24 is seeking an Operations Supervisor for a remote-first role near Pretoria to oversee travel service delivery and supplier relationships.

You will supervise daily operations, optimize processes, and mentor junior staff while collaborating with sales and support to ensure a seamless client experience. This role offers strong growth potential and a fully remote work arrangement.