Remote Operations Lead - Global Hospitality Platform

Placements24; Durban; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

Placements24 is seeking a Remote Operations Lead to oversee distributed service delivery for a global hospitality tech platform. You will manage remote teams, optimize workflows, and drive scalable operations from anywhere, with a focus on our South Africa regions including Durban.

Responsibilities include designing processes, monitoring KPIs, coordinating across units, and delivering training. Strong analytical, project management, and communication skills are essential for success in this role.

Qualifications

• 5+ years of experience in operations management in tech-enabled services.
• Proven experience leading remote teams.
• Strong operational process design and optimization.
• Analytical and data-driven problem solving.
• Proficient in project management methodologies and tools.
• Excellent communication across time zones and cultures.
• Experience with CRM and operations software.
• Ability to drive change in a remote setting.
• Self-motivated and highly organized; autonomous work style.

Responsibilities

• Lead and manage a remote operations team.
• Develop and refine service delivery processes.
• Monitor KPIs and identify improvement areas.
• Coordinate between operational units.
• Manage timelines and deliverables for initiatives.
• Deliver training for remote teams.
• Serve as escalation point for complex issues.
• Drive initiatives to boost customer satisfaction.
• Use data analytics to spot risks and opportunities.
• Contribute to strategic operations roadmap.

Skills

Remote leadership

Operations management

Data-driven

Project management

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration

Tools

CRM software

Ops management software

Job description

About the Role

Our client, a rapidly expanding global hospitality technology platform, is seeking a motivated and experienced Remote Operations Lead to oversee and optimize their service delivery operations across various regions. This fully remote position requires a strategic thinker with a proven ability to manage dispersed teams, implement efficient operational workflows, and ensure exceptional service quality for their diverse clientele. You will play a crucial role in scaling operations, driving continuous improvement, and maintaining high performance standards from anywhere in the world, with a focus on supporting teams and services relevant to our operations in South Africa, including areas around Durban .

Key Responsibilities

• Lead and manage a remote team of operations specialists, ensuring productivity and high performance.
• Develop, implement, and refine operational processes and best practices for service delivery.
• Monitor key performance indicators (KPIs) and operational metrics, identifying areas for improvement.
• Ensure seamless coordination between different operational units and departments.
• Manage project timelines and deliverables for operational initiatives.
• Develop and deliver training programs for remote teams to enhance skills and knowledge.
• Act as a key point of contact for escalations and complex operational issues.
• Drive initiatives to enhance customer satisfaction and operational efficiency.
• Utilize data analytics to identify trends, risks, and opportunities for operational growth.
• Contribute to the strategic planning and development of the company's operational roadmap.

Requirements

• 5+ years of experience in operations management, preferably within a tech-enabled service industry or platform business.
• Proven experience leading and managing remote teams effectively.
• Strong understanding of operational process design, implementation, and optimization.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in project management methodologies and tools.
• Exceptional communication and interpersonal skills, with the ability to collaborate across different time zones and cultures.
• Experience with CRM and operations management software.
• Demonstrated ability to drive change and implement new initiatives in a remote setting.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Must be self-motivated, highly organized, and comfortable working autonomously in a remote environment.

Benefits

This role offers a highly competitive salary, performance bonuses, flexible working hours, and the opportunity to work from any location. Our client provides a comprehensive remote work setup, including necessary equipment and a home office stipend. Professional development opportunities, including access to online courses and conferences, are readily available. This is a chance to make a significant impact on a growing global company from your home office, supporting operations that connect with talent and services in regions like Durban .