Remote Online Community Growth Manager

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health insurance

Retirement fund

Professional development

Job summary

Placements24 is seeking an experienced Online Community Manager to lead and grow our client's virtual communities from Mahikeng. This fully remote role focuses on building engagement, moderating conversations, and delivering engaging content across South Africa and global audiences.

You will manage discussions, track metrics, and collaborate with marketing, product, and support teams to strengthen brand presence and user loyalty.

Qualifications

• Bachelor's degree in Marketing, Communications, Digital Media, or related field.
• Minimum 4 years in online community management or social media management.
• Proven success in building and scaling online communities.
• Excellent written and verbal communication; engage online audiences.
• Proficiency with social platforms, CM tools, and analytics.
• Ability to work independently in a remote setting.
• Creativity and problem-solving skills.

Responsibilities

• Develop and implement online community strategies to drive engagement and growth.
• Moderate online forums, social media groups, and other digital platforms.
• Create and curate engaging content, including posts, articles, videos, and discussions.
• Respond to community member inquiries, feedback, and issues promptly and professionally.
• Foster a positive, inclusive, and supportive online environment.
• Identify and engage with key community influencers and advocates.
• Monitor community sentiment and provide insights to internal teams.
• Organise and manage online events, such as Q&A sessions, webinars, and contests.
• Track and analyse community metrics, reporting on key performance indicators.
• Collaborate with marketing, product, and support teams to align community efforts.

Skills

Community management

Social media

Content creation

Analytics

Communication

Independent work

Education

Bachelor's degree

Tools

Analytics tools

Social media platforms

Job description

Placements24 is seeking an experienced Online Community Manager to lead and grow our client's virtual communities from Mahikeng. This fully remote role focuses on building engagement, moderating conversations, and delivering engaging content across South Africa and global audiences.

You will manage discussions, track metrics, and collaborate with marketing, product, and support teams to strengthen brand presence and user loyalty.