Remote NOC Supervisor: Lead Incident Response & Uptime

Placements24; Noord-Kaap; Remote; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Health benefits

Dental and vision benefits

Paid time off

Job summary

Placements24 in South Africa is seeking an experienced Network Operations Center (NOC) Supervisor to lead a fully remote team. You will oversee daily NOC operations, incident response, and SLA adherence while coordinating across engineers and support.

This remote-first role requires strong leadership, deep knowledge of network monitoring tools, and the ability to make rapid decisions in a high-pressure environment. You will drive process improvement and mentor junior staff.

Qualifications

• 3+ years of NOC experience with at least 1 year in a supervisory role.
• Strong understanding of TCP/IP, BGP, OSPF, MPLS and network devices (routers, switches, firewalls).
• Experience with network monitoring tools (SolarWinds, PRTG, Nagios).
• Proven ability to lead and motivate a remote team.
• Excellent problem-solving, analytical, and decision-making skills.
• Ability to manage high-pressure situations and make quick decisions.
• Flexibility to work 24/7 shifts and on-call rotations.

Responsibilities

• Supervise and guide a remote NOC team in monitoring network performance and availability.
• Manage incident management, ensuring timely detection, response, and resolution of outages.
• Coordinate troubleshooting across Tier 1/2 and engineering support teams.
• Ensure SLAs and operational procedures are followed.
• Monitor metrics, identify trends, and address potential problems.
• Develop and maintain NOC runbooks and escalation procedures.
• Train and mentor staff and liaise with other departments for seamless service.
• Implement and improve monitoring tools and alert systems.

Job description

Placements24 in South Africa is seeking an experienced Network Operations Center (NOC) Supervisor to lead a fully remote team. You will oversee daily NOC operations, incident response, and SLA adherence while coordinating across engineers and support.

This remote-first role requires strong leadership, deep knowledge of network monitoring tools, and the ability to make rapid decisions in a high-pressure environment. You will drive process improvement and mentor junior staff.