Remote NOC Engineer – Tier 3/4 MSP Specialist

HIREXE; South Africa; Remote; ZAR 1,039,603 - 1,270,627; Full time

Job summary

A remote Managed Service Provider is seeking a NOC Engineer to monitor and troubleshoot network and infrastructure issues. This hands-on role requires 5+ years of experience in an MSP environment and proficiency in tools like ServiceNow and LogicMonitor. Candidates should have strong skills in troubleshooting and escalation management, along with a commitment to working full Eastern Standard Time hours. This position offers a dynamic work environment where accountability and communication are key.

Qualifications

• 5+ years’ experience in an MSP environment.
• Strong background as a NOC Engineer, Network Administrator, or Senior Systems Engineer.
• Proven experience in Tier 3 or Tier 4 support roles.
• Hands-on experience with ServiceNow.

Responsibilities

• Monitor and manage network, server, and infrastructure alerts.
• Triage, troubleshoot, and resolve incidents.
• Act as an escalation point for Tier 1 and Tier 2 engineers.
• Perform root cause analysis and implement fixes.

Skills

MSP environment

NOC Engineer

Network Administrator

ServiceNow

TCP/IP

Firewalls

Linux

Troubleshooting

Tools

LogicMonitor

ServiceNow

Job description

A remote Managed Service Provider is seeking a NOC Engineer to monitor and troubleshoot network and infrastructure issues. This hands-on role requires 5+ years of experience in an MSP environment and proficiency in tools like ServiceNow and LogicMonitor. Candidates should have strong skills in troubleshooting and escalation management, along with a commitment to working full Eastern Standard Time hours. This position offers a dynamic work environment where accountability and communication are key.