Remote Network Operations Center (NOC) Technician

Placements24; Gqeberha; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Remote work access

Health insurance stipend

Training & development resources

Career growth opportunities

Zusammenfassung

Placements24 is seeking a vigilant Network Operations Center (NOC) Technician to monitor a large telecommunications network from a remote setting. You will be on the front line, detecting incidents, diagnosing issues, and coordinating with senior engineers to ensure rapid resolutions.

The role emphasizes staying calm under pressure, documenting actions, and continuously improving processes while supporting a fully remote team with schedule flexibility.

Qualifikationen

• 1–2 years experience in a NOC environment or network monitoring.
• Familiarity with network monitoring tools (SolarWinds, Nagios) and protocols (TCP/IP, SNMP).
• Basic understanding of telecom networks and hardware (routers, switches).
• Ability to work remotely and on shift schedules; stay calm under pressure.

Aufgaben

• Monitor network 24/7 using monitoring tools.
• Detect, diagnose, and respond to alerts; escalate as needed.
• Document all events, actions and resolutions in ticketing system.
• Collaborate with senior engineers to troubleshoot network problems.
• Identify recurring issues and propose preventative measures.
• Maintain accurate records of network status and operations.

Kenntnisse

Network monitoring

Analytical skills

Remote work capability

Shift work adaptability

Documentation

Ausbildung

Associate's degree in a technical field

Tools

SolarWinds

Nagios

TCP/IP

SNMP

Jobbeschreibung

About the Role

Our client is actively seeking a skilled Network Operations Center (NOC) Technician to join their remote team. This role is essential for continuously monitoring the health and performance of our client's extensive telecommunications network, ensuring maximum uptime and rapid response to any service disruptions. You will be the first line of defense, proactively identifying and addressing potential issues before they impact customers. This is an excellent opportunity for a vigilant and technically adept individual who thrives in a dynamic, remote work environment and is passionate about maintaining the integrity of critical network infrastructure.

Key Responsibilities

• Perform 24/7 monitoring of the network infrastructure using sophisticated monitoring tools.
• Detect, diagnose, and respond to network alerts and incidents, escalating issues as necessary.
• Document all network events, actions taken, and resolutions in the ticketing system.
• Collaborate with senior engineers and support teams to troubleshoot and resolve network problems.
• Identify recurring issues and propose preventative measures or process improvements.
• Maintain accurate records of network status and operational activities.

Requirements

• High school diploma or equivalent; an associate's degree in a technical field is a plus.
• 1-2 years of experience in a NOC environment or in network monitoring/support.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) and network protocols (TCP/IP, SNMP).
• Basic understanding of telecommunications networks and hardware (routers, switches).
• Ability to work effectively in a remote, independent setting and adapt to shift work schedules.
• Strong analytical skills and the ability to remain calm under pressure.

Benefits

• Competitive salary with shift differentials.
• Fully remote position offering excellent work-life balance.
• Comprehensive health insurance and retirement savings plan.
• Access to online training and professional development resources.
• A supportive virtual team environment.