Remote NOC Analyst: 24/7 Monitoring & Incident Response

Placements24; Welkom; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Fully remote work

Home office equipment stipend

Health, dental, and vision insurance

Generous paid time off

Opportunities for professional growth

Job summary

Placements24 is seeking a dedicated Remote Network Operations Center (NOC) Analyst to monitor and maintain the stability of a large network infrastructure from home. You will respond to incidents, perform initial troubleshooting, and document actions in the ticketing system.

The role requires networking fundamentals, experience in NOC or IT support, familiarity with tools like SolarWinds, PRTG or Zabbix, and experience with ServiceNow or Jira.

Qualifications

• A degree in Information Technology, Computer Science, or equivalent work experience.
• Proven experience in a Network Operations Center or similar IT support role.
• Strong understanding of TCP/IP, DNS, DHCP, routing, and switching.
• Familiarity with network monitoring tools and incident ticketing systems.

Responsibilities

• Continuously monitor network performance and availability using monitoring tools.
• Identify, diagnose, and escalate network incidents per procedures.
• Respond to alerts with initial troubleshooting to find root causes.
• Document incidents, actions, and resolutions in the ticketing system.
• Coordinate with engineering and support teams during incident resolution.

Skills

Networking fundamentals

Incident management

Troubleshooting

Remote collaboration

Time management

Education

Bachelor's degree in IT / Computer Science

Tools

SolarWinds

PRTG

Zabbix

ServiceNow

Jira

Job description

Placements24 is seeking a dedicated Remote Network Operations Center (NOC) Analyst to monitor and maintain the stability of a large network infrastructure from home. You will respond to incidents, perform initial troubleshooting, and document actions in the ticketing system.

The role requires networking fundamentals, experience in NOC or IT support, familiarity with tools like SolarWinds, PRTG or Zabbix, and experience with ServiceNow or Jira.