Remote NOC Analyst — 24/7 Network Monitoring Pro

Placements24; East London; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Home office stipend

Internet reimbursement

Health insurance

Retirement savings plan

East London operations hub association

Job summary

Placements24 seeks a dedicated Remote Network Operations Center Analyst to monitor and troubleshoot our client's network across South Africa from a fully remote team. You will focus on uptime, incident response, and collaboration with field technicians and engineers to resolve issues.

Use SolarWinds, PRTG, and Zabbix to monitor networks, document actions, and follow established incident and change processes. This role offers a remote setup with rotating shifts to ensure continuous coverage.

Qualifications

• 2+ years in a NOC or similar IT support role.
• Familiarity with network monitoring tools and concepts.
• Solid understanding of TCP/IP, DNS, DHCP, routing and switching.
• Experience with IT ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.

Responsibilities

• Monitor network performance using advanced NOC tools and ensure uptime.
• Detect, diagnose, and respond to network alerts and incidents promptly.
• Perform initial troubleshooting and escalate complex issues to senior engineers.
• Document all events, actions, and resolutions in the ticketing system.
• Communicate status with internal stakeholders and management.
• Follow incident, problem, and change management procedures.
• Proactively identify potential issues and recommend preventative measures.
• Assist in maintaining and updating monitoring tools and dashboards.
• Contribute to development and improvement of NOC procedures and docs.
• Participate in shift work to ensure 24/7 coverage.

Skills

Analytical thinking

Problem solving

Communication skills

Remote work

IT ticketing

Education

IT/Networking degree

Tools

SolarWinds

PRTG

Zabbix

Job description

Placements24 seeks a dedicated Remote Network Operations Center Analyst to monitor and troubleshoot our client's network across South Africa from a fully remote team. You will focus on uptime, incident response, and collaboration with field technicians and engineers to resolve issues.

Use SolarWinds, PRTG, and Zabbix to monitor networks, document actions, and follow established incident and change processes. This role offers a remote setup with rotating shifts to ensure continuous coverage.