Remote Multichannel Customer Care Agent

Digital Customer Care Company; South Africa; Remote; ZAR 74,000 - 83,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training & development

Annual bonus

Job summary

Digital Customer Care Company in Amsterdam, The Netherlands, is seeking an English-speaking Customer Service Agent for a fully remote role. You will handle live chat, email, phone and WhatsApp, assisting visitors and resolving questions with accuracy.

After training, you’ll manage multiple chats simultaneously, support clients across automotive, fashion, IT and ecommerce sectors, and contribute to a high-quality customer experience from a flexible schedule.

Qualifications

• Proficient in delivering high-quality customer support across channels.
• Able to manage up to 3 chat conversations simultaneously.
• Strong written and spoken English communication.

Responsibilities

• Handle English-speaking customers through chat, phone, email and WhatsApp.
• Resolve questions, process refunds and returns in ecommerce systems.
• Collaborate with team leaders and support multiple clients with varying needs.

Skills

Customer service

Multitasking

Excellent communication

Fluent English

Job description

Digital Customer Care Company in Amsterdam, The Netherlands, is seeking an English-speaking Customer Service Agent for a fully remote role. You will handle live chat, email, phone and WhatsApp, assisting visitors and resolving questions with accuracy.

After training, you’ll manage multiple chats simultaneously, support clients across automotive, fashion, IT and ecommerce sectors, and contribute to a high-quality customer experience from a flexible schedule.