Remote Customer Support Agent

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Fully remote work

Flexible scheduling

Paid time off

Job summary

Placements24 is seeking a Remote Customer Support Agent to deliver high-quality assistance from anywhere. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain CRM records to ensure satisfaction and retention.

Ideal candidates have experience in customer support, excellent communication, and the ability to work autonomously in a remote setting with a reliable internet connection.

Qualifications

• Previous experience in a customer support or helpdesk role is essential.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Proficiency in using CRM software and basic computer applications.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to work autonomously and manage time effectively in a remote setting.
• Must have a reliable internet connection and a dedicated, quiet workspace.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Troubleshoot customer issues and escalate to appropriate teams when needed.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Inform customers about company products, services, promotions, and policies.
• Gather customer feedback and report recurring issues or improvement suggestions.
• Strive to achieve high levels of customer satisfaction and retention with every interaction.

Skills

Customer service

Communication

Problem solving

Remote work

Tools

CRM software

Job description

About the Role

Our client is looking for an attentive and service-oriented Remote Customer Support Agent to join their expanding team. This position is fully remote, allowing you to provide excellent customer assistance from anywhere. You will handle customer inquiries, resolve issues, and ensure a high level of satisfaction with our products and services. This role is perfect for an individual with strong communication skills and a passion for helping others, who thrives in an independent work environment and is dedicated to upholding our company's reputation for outstanding customer care through virtual interactions.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Troubleshoot customer issues and provide effective solutions or escalare to appropriate teams.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Inform customers about company products, services, promotions, and policies.
• Gather customer feedback and report any recurring issues or suggestions for improvement.
• Strive to achieve high levels of customer satisfaction and retention with every interaction.

Requirements

• Previous experience in a customer support or helpdesk role is essential.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Proficiency in using CRM software and basic computer applications.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to work autonomously and manage time effectively in a remote setting.
• Must have a reliable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Fully remote work opportunity with flexible scheduling options.
• Paid time off and company holidays.
• Opportunities for skill development and career progression within the support department.