Remote Luxury Lodge Operations Leader

HotelJobs; Lephalale; On-site; ZAR 850,000 - 1,150,000; Full time

Job summary

HotelJobs is seeking an experienced Lodge Operations Manager to oversee daily operations at a luxury lodge in a remote setting. You will lead front office, housekeeping, F&B, guest relations and activities to deliver exceptional guest experiences.

The role requires strong leadership, luxury hospitality background, and proven ability to manage multiple departments with a focus on service excellence and cost control.

Qualifications

• Diploma or degree in Hospitality Management, Tourism, or related field.
• Minimum 5 years’ experience in luxury hospitality operations.
• Experience as Lodge Operations Manager or senior operations role in a luxury lodge or remote setting.
• Experience with managing multiple departments and remote environments.

Responsibilities

• Oversee and coordinate daily lodge operations across Front Office, Housekeeping, F&B, Guest Relations and Activities.
• Ensure all departments adhere to company standards and SOPs.
• Conduct daily briefings with department heads and staff.
• Monitor service standards and implement improvements.
• Maintain seamless guest journeys from arrival to departure.
• Lead recruitment, onboarding, training and performance reviews.

Skills

Leadership

Communication

Guest service

Organizational skills

Problem-solving

Financial awareness

Education

Diploma or Degree in Hospitality Management, Tourism, or related field

Tools

Opera PMS

Microsoft Office

Job description

HotelJobs is seeking an experienced Lodge Operations Manager to oversee daily operations at a luxury lodge in a remote setting. You will lead front office, housekeeping, F&B, guest relations and activities to deliver exceptional guest experiences.

The role requires strong leadership, luxury hospitality background, and proven ability to manage multiple departments with a focus on service excellence and cost control.