Lead Lodge Operations Manager - Luxury Safari

HotelJobs; South Africa; On-site; ZAR 424,000 - 678,000; Full time

Job summary

HotelJobs seeks an experienced Operations Manager for a luxury safari lodge in Zambia. This hands-on leadership role oversees the full lodge operation, including Food & Beverage, Front Office, Housekeeping, Maintenance and Guest Experience to deliver exceptional service and financial performance.

You will work closely with the General Manager to maintain high standards, drive cost control, staff development and seamless guest experiences in a remote lodge setting.

Qualifications

• Senior hotel/lodge operations experience
• Hands-on leadership with multi-department oversight
• Experience in remote lodge or safari environments preferred

Responsibilities

• Oversee F&B, Front Office, Housekeeping, Maintenance and Guest Experience
• Drive service excellence and operational discipline across departments
• Manage cost control, stock, labour planning and financial performance
• Mentor Department Heads and multi-disciplinary teams
• Ensure seamless guest experiences and high service standards
• Collaborate with General Manager on property-wide operations

Skills

Leadership

Operations management

F&B exposure

Cost control

Staff management

Guest service

Communication skills

Job description

HotelJobs seeks an experienced Operations Manager for a luxury safari lodge in Zambia. This hands-on leadership role oversees the full lodge operation, including Food & Beverage, Front Office, Housekeeping, Maintenance and Guest Experience to deliver exceptional service and financial performance.

You will work closely with the General Manager to maintain high standards, drive cost control, staff development and seamless guest experiences in a remote lodge setting.