Remote Luxury Travel Concierge

Placements24; Durban; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Commission on bookings

Training on destinations

Job summary

Placements24's client, a premier online luxury travel agency, seeks a Remote Luxury Travel Concierge to craft bespoke itineraries for an elite clientele from home. You will understand client needs, design itineraries, and coordinate flights, luxury accommodations, exclusive experiences, and ground transportation with discretion and impeccable service.

The role offers remote flexibility, 24/7 client support, and the opportunity to travel for research.

Qualifications

• 4+ years in luxury travel planning or concierge services.
• Deep knowledge of global destinations and luxury hotels.
• Ability to manage complex itineraries and multiple bookings.
• Excellent communication and negotiation skills.
• Ability to work autonomously in a remote setting.

Responsibilities

• Consult with high-net-worth clients to understand preferences, budgets, and requirements.
• Design and curate personalized luxury itineraries to domestic and international destinations.
• Book and manage flights, accommodations, private tours, transfers, and dining reservations.
• Maintain relationships with luxury suppliers worldwide.
• Provide 24/7 support during travels.
• Stay current on luxury travel trends and exclusive experiences.
• Use CRM and booking systems to manage client information.
• Prepare detailed pre-travel documents and client briefs.

Skills

Luxury travel planning

Client facing

Communication

Negotiation

Time management

Autonomy

Tools

Travel booking platforms

CRM software

Job description

About the Role

Our client, a premier online luxury travel agency, is expanding its team and seeking a highly motivated and experienced Remote Luxury Travel Concierge. This position is ideal for an individual passionate about creating bespoke travel experiences for an elite clientele, all from the comfort of their own home. You will be responsible for understanding client needs, crafting personalized itineraries, and coordinating all aspects of luxury travel, including flights, accommodations, unique experiences, and ground transportation. This remote role requires exceptional organizational skills, extensive knowledge of global destinations and luxury travel trends, and the ability to provide discreet and impeccable service. As a fully remote employee, you will have the flexibility to manage your own schedule while ensuring client satisfaction is paramount.

Key Responsibilities

• Consult with high-net-worth clients to understand their travel preferences, budgets, and requirements.
• Design and curate highly personalized luxury travel itineraries to domestic and international destinations.
• Book and manage all travel components: flights, exclusive accommodations, private tours, transfers, and dining reservations.
• Maintain strong relationships with a network of global luxury travel suppliers, including hotels, tour operators, and destination management companies.
• Provide 24/7 support to clients during their travels, addressing any issues or requests promptly and efficiently.
• Stay abreast of the latest luxury travel trends, emerging destinations, and exclusive experiences.
• Utilize CRM and booking systems to manage client information and travel bookings effectively.
• Prepare detailed pre-travel documents and client briefs.

Requirements

• Minimum of 4 years of experience in luxury travel planning, concierge services, or a similar client-facing role within the high-end travel industry.
• In-depth knowledge of global destinations, luxury hotels, and unique travel experiences.
• Proven ability to manage complex itineraries and multiple bookings simultaneously.
• Excellent communication, negotiation, and interpersonal skills.
• Strong proficiency with travel booking platforms and CRM software.
• Self-motivated with excellent time management skills and the ability to work autonomously in a remote setting.
• Discretion and professionalism when dealing with affluent clients.
• Passion for travel and delivering exceptional service.

Benefits

• Competitive salary complemented by a commission structure based on bookings.
• The flexibility of a fully remote work arrangement.
• Opportunities to travel and experience exclusive destinations for research purposes.
• Comprehensive training on new destinations and luxury travel products.
• A collaborative virtual team environment focused on delivering exceptional client experiences from Durban.