Remote Luxury Travel Concierge

Placements24; Stellenbosch; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Fully remote

Commission structure

Travel familiarization trips

Industry events access

Exclusive travel deals

Professional development

Prestigious remote team

Job summary

Placements24 is seeking a remote Luxury Travel Concierge to design and manage bespoke itineraries for high-net-worth clients. The role requires extensive knowledge of global destinations, luxury hotels, and exclusive experiences, with strong client-relations skills and CRM proficiency.

You will handle flights, private jets, luxury accommodations, and transfers while providing 24/7 support from a home office. Remote work offers international client exposure and significant flexibility.

Qualifications

• 3+ years in luxury travel planning or high-end hospitality
• Extensive knowledge of global destinations, luxury hotels, and exclusive experiences
• Exceptional client relationship management and communication skills
• Proficiency with travel booking systems (GDS etc.) and CRM software
• Strong organizational skills and meticulous attention to detail
• Ability to work independently and manage multiple clients remotely
• Genuine passion for travel and delivering unparalleled service
• Reliable internet connection and suitable home office
• Flexibility to work outside standard hours for international clients
• Based in South Africa

Responsibilities

• Design and manage personalized luxury travel itineraries for high-net-worth individuals
• Research and recommend destinations, accommodations, and activities based on client profiles and preferences
• Book flights, private jets, luxury accommodations, transfers, and exclusive experiences
• Liaise with global hotel partners, airlines, tour operators, and other service providers
• Provide 24/7 support to clients during their travels, addressing issues or requests promptly
• Maintain up-to-date knowledge of travel trends, destinations, and luxury products
• Build and nurture strong relationships with clients, ensuring repeat business and referrals
• Manage client databases and ensure accurate record-keeping of preferences and bookings
• Collaborate with the marketing team on promotions and client engagement
• Ensure all bookings comply with company policies and quality standards

Skills

Luxury travel planning

Client relationship mgmt

GDS knowledge

CRM systems

Remote work

Multitasking

Tools

GDS systems

CRM software

Job description

About the Role

Our client, a leading luxury travel agency, is seeking a sophisticated and detail-oriented Remote Luxury Travel Concierge to craft bespoke travel experiences for an elite clientele. This role is fully remote, allowing you to manage client needs from the comfort of your home office. You will be responsible for understanding client preferences, curating personalized itineraries, booking flights, accommodations, exclusive tours, and ensuring every aspect of your journey is seamless and extraordinary. The ideal candidate will possess an extensive knowledge of global destinations, a passion for luxury travel, and exceptional communication and organizational skills. You will act as the primary point of contact, providing exceptional service and building long-term relationships with discerning travelers. This is an opportunity to combine your love for travel with a rewarding remote career, offering unparalleled service to a VIP clientele.

Key Responsibilities

• Design and manage personalized luxury travel itineraries for high-net-worth individuals.
• Research and recommend destinations, accommodations, and activities based on client profiles and preferences.
• Book flights, private jets, luxury accommodations, transfers, and exclusive experiences.
• Liaise with global hotel partners, airlines, tour operators, and other service providers.
• Provide 24/7 support to clients during their travels, addressing any issues or requests promptly.
• Maintain up-to-date knowledge of travel trends, destinations, and luxury travel products.
• Build and nurture strong relationships with clients, ensuring repeat business and referrals.
• Manage client databases and ensure accurate record-keeping of preferences and bookings.
• Collaborate with the marketing team on promotional activities and client engagement.
• Ensure all bookings comply with company policies and quality standards.

Requirements

• Minimum of 3 years of experience in luxury travel planning, concierge services, or a related high-end hospitality role.
• Extensive knowledge of global destinations, luxury hotels, and exclusive experiences.
• Exceptional client relationship management and communication skills.
• Proficiency in travel booking systems (GDS, etc.) and CRM software.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, manage time effectively, and handle multiple clients simultaneously in a remote setting.
• A genuine passion for travel and delivering unparalleled service.
• Must possess a reliable internet connection and a suitable home office environment.
• Flexibility to work outside standard business hours as required by international clients.
• Based in South Africa.

Benefits

• Competitive annual salary of R .
• Attractive commission structure based on sales and client satisfaction.
• Fully remote working arrangement offering significant flexibility.
• Opportunities for familiarization trips and industry events.
• Access to exclusive travel deals and perks.
• Professional development and training in luxury travel trends.
• Be part of a prestigious and dynamic remote travel team.