Remote Luxury Concierge — Guest Experience Lead

Red Ember Recruitment; Stellenbosch; A distancia; ZAR 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Training & development in luxury hotel

Career development opportunities

Competitive salary

Descripción de la vacante

Red Ember Recruitment is seeking a Senior Luxury Hotel Concierge for a fully remote role servicing guests with ultra-premium experiences. You will manage bespoke reservations, curate exclusive experiences, and coordinate complex itineraries while maintaining the highest standards of discretion and service excellence.

Applicants should have luxury hospitality Concierge experience, exceptional communication, and the ability to work independently within a remote team.

Formación

• Proven experience as a Concierge in luxury hospitality.
• Excellent communication and interpersonal skills; professional demeanor.
• Discretion and confidentiality; able to work remotely with minimal supervision.

Responsabilidades

• Serve as primary liaison for guests via phone, email, and messaging.
• Curate and book bespoke experiences and reservations (dining, theatre, transport, tours).
• Anticipate guest needs and offer tailored recommendations.
• Coordinate travel itineraries and special requests with discretion.
• Resolve guest issues with empathy and efficiency.
• Maintain up-to-date knowledge of local attractions and services for luxury travelers.
• Collaborate with hotel departments and external vendors to execute requests.
• Maintain detailed guest profiles for repeat visits.

Conocimientos

Concierge experience

Communication skills

Problem solving

Organizational skills

Discretion

Remote work

Independence

Knowledge of Pietermaritzburg area

Herramientas

Reservation systems

Descripción del empleo

Red Ember Recruitment is seeking a Senior Luxury Hotel Concierge for a fully remote role servicing guests with ultra-premium experiences. You will manage bespoke reservations, curate exclusive experiences, and coordinate complex itineraries while maintaining the highest standards of discretion and service excellence.

Applicants should have luxury hospitality Concierge experience, exceptional communication, and the ability to work independently within a remote team.