Remote Legal Intake Specialist – Client-Focused

Job Duck, LLC; South Africa; Remote; ZAR 210,000 - 224,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Support from team

Job summary

Job Duck is seeking a professional and client-focused Intake Specialist to support daily operations and deliver a welcoming experience to prospective and existing clients. You will manage inbound and outbound calls, gather intake information, coordinate scheduling requests, and maintain accurate records.

The role requires strong English communication, organization, and the ability to handle multiple requests in a fast-paced environment from a remote setup.

Qualifications

• Previous experience in customer service, call handling, intake, reception, or a similar role.
• Strong verbal and written English communication skills.
• Professional phone etiquette and a client-focused approach.
• Strong organizational skills and attention to detail.

Responsibilities

• Assisting with intake-related and administrative tasks as needed.
• Following established workflows to ensure consistency.
• Keeping records accurate, organized, and up to date.
• Managing calls and emails with RingCentral and email.
• Entering and maintaining client information in the system.
• Handling scheduling changes and cancellations per procedures.
• Routing inquiries to the right team members.
• Providing a friendly, professional first impression to clients.

Skills

Customer service

Call handling

Intake coordination

English communication

Professional phone etiquette

Data entry

Remote work setup

Tools

RingCentral

Actionstep

Job description

Job Duck is seeking a professional and client-focused Intake Specialist to support daily operations and deliver a welcoming experience to prospective and existing clients. You will manage inbound and outbound calls, gather intake information, coordinate scheduling requests, and maintain accurate records.

The role requires strong English communication, organization, and the ability to handle multiple requests in a fast-paced environment from a remote setup.