Case Intake Coordinator

Job Duck, LLC; South Africa; Remote; ZAR 210,000 - 224,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Great Place to Work certification

Job summary

Job Duck, LLC is seeking a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

This remote role follows US Eastern Time working hours (EST/EDT) with strong organizational and communication skills required to support onboarding and documentation. Join us to contribute to a seamless client experience while balancing multiple priorities.

Qualifications

• Minimum of 2 years of inside sales or phone-based selling experience.
• Strong customer service and relationship-building skills.
• Ability to work independently in a remote work environment.
• Excellent verbal and written English communication.
• Reliable computer setup with stable internet.

Responsibilities

• Answering inbound phone calls and responding to emails in a professional and timely manner.
• Working the quality correction queue and document team requests between calls, completing data entry updates and lead record corrections as specified and marking them complete in the queue.
• Working outbound follow-up lists daily, including pending signups, lead follow-up activities, and abandoned call returns.
• Guiding clients through the electronic signature process and remaining on the line until documents are signed.
• Ensuring all records and information are complete and accurately entered into company systems.
• Chasing outstanding client documents in accordance with established procedures, including notarization documents within the documented follow-up timeframe.
• Supporting early onboarding activities for new cases.
• Keeping Lead Docket updated in real time by logging all client interactions, maintaining accurate statuses and dispositions, and ensuring notes are complete and current.

Skills

Inside sales

Phone sales

Remote work

Job description

JOB DUCK IS HIRING A CASE INTAKE COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Schedule:

Monday to Friday, 7:00 AM - 3:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Answering inbound phone calls and responding to emails in a professional and timely manner
• Working the quality correction queue and document team requests between calls, completing data entry updates and lead record corrections as specified and marking them complete in the queue
• Working outbound follow-up lists daily, including pending signups, lead follow-up activities, and abandoned call returns
• Guiding clients through the electronic signature process and remaining on the line until documents are signed
• Ensuring all records and information are complete and accurately entered into company systems
• Chasing outstanding client documents in accordance with established procedures, including notarization documents within the documented follow-up timeframe
• Supporting early onboarding activities for new cases
• Keeping Lead Docket updated in real time by logging all client interactions, maintaining accurate statuses and dispositions, and ensuring notes are complete and current

What We’re Looking For:

• Minimum of 2 years of inside sales or phone-based selling experience
• Demonstrated persistence in client follow-up and lead management activities
• Ability to work independently and effectively in a remote work environment
• Strong customer service and relationship-building skills
• Ability to balance empathy with a sense of urgency when assisting clients
• Strong verbal and written English communication skills
• Exceptional attention to detail and accuracy in documentation and data entry
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.