Client Intake Coordinator

Job Duck, LLC; South Africa; Remote; ZAR 210,000 - 224,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Job summary

Job Duck, LLC is seeking a motivated Client Intake Coordinator to be the first point of contact for prospective clients in a fast-paced, remote environment.

You will triage inquiries, respond to new leads quickly, and maintain accurate CRM records while guiding clients through the initial stages of their journey. The role emphasizes empathy, professionalism, and organizational excellence.

Remote role with US-based clients and competitive monthly compensation.

Qualifications

• Previous intake experience, preferably in legal or professional services.
• Sales experience with a client-focused, results-driven mindset.
• Strong problem-solving skills and sound judgment.
• Excellent verbal communication over the phone.
• Empathy and interpersonal skills to help distressed callers feel heard.
• Attention to detail and high accuracy.
• Excellent organizational and time-management skills.
• Professionalism, honesty, and integrity.
• Reliable computer setup with stable internet (min 10 Mbps down / 5 Mbps up).
• Quiet, distraction-free remote work environment.

Responsibilities

• Triaging inquiries to identify qualified prospective clients.
• Responding to inquiries and contacting new leads within five minutes.
• Keeping lead records updated in the CRM.
• Scheduling qualified prospects for free consultations.
• Following up on the existing pipeline including past consultations.

Skills

Intake coordination

Sales experience

Communication

Empathy

Organizational skills

Attention to detail

Professionalism

Tech setup

Remote work discipline

Job description

JOB DUCK IS HIRING A CLIENT INTAKE COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we are looking for a motivated and client-focused Intake Specialist to serve as the first point of contact for prospective clients. In this role, you will engage with new inquiries, respond promptly to leads, and help guide potential clients through the initial stages of their journey. Your ability to build trust, listen attentively, and communicate with empathy will have a direct impact on creating a positive client experience and supporting business growth. This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys meaningful conversations, and can confidently balance sales awareness with sound judgment and strong organizational skills. You will play a key role in maintaining an efficient intake process while helping prospective clients feel heard, understood, and supported.

Schedule:

Monday to Friday from 7:00 AM - 4:00 PM [PST](United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Triaging inquiries to identify qualified, viable prospective clients and distinguishing inquiries that require other assistance.
• Responding to incoming calls and contacting new leads from website forms and social media inquiries, with the goal of reaching new leads within five minutes of submission.
• Keeping lead records and relevant details accurately updated in the CRM.
• Scheduling qualified prospects for free consultations using the cloud-based calendar or transferring calls directly.
• Working and following up on the existing prospective-client pipeline, including people who have already had consultations.

What We’re Looking For:

• Previous experience in client intake, preferably in a legal or professional services environment.
• Sales experience with a strong client-focused and results-oriented mindset.
• Strong problem-solving skills and sound judgment.
• Excellent verbal communication skills with confidence and professionalism over the phone.
• Strong empathy and interpersonal skills, with the ability to build rapport and help distressed or vulnerable callers feel heard and supported.
• Exceptional attention to detail and a high commitment to accuracy.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• High level of professionalism, honesty, and integrity.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.