Legal Intake and Client Conversion Assistant

Job Duck; South Africa; Remote; ZAR 220,250 - 233,657; Full time

Benefits offered by this job

Paid time off

Annual bonuses

Opportunities for professional development

Job summary

A dynamic remote job provider is seeking a Legal Intake and Client Conversion Assistant to serve as the first point of contact for prospective clients. This role involves managing calls, scheduling consultations, and coordinating client information. Ideal candidates have experience in client communication, are detail-oriented, and can work in a quiet environment. The position offers a salary range of $1,150 to $1,220 monthly, along with paid time off and opportunities for professional development.

Qualifications

• At least one to two years of experience in similar roles.
• Reliable computer setup (laptop/PC, headset, stable internet).
• Quiet, distraction-free remote work environment.

Responsibilities

• Follow up with leads to ensure conversion and engagement.
• Manage and respond to online consultation requests.
• Coordinate and schedule initial consultations.

Skills

SharePoint

Client communication

Remote work

Tools

Clio Grow

Clio Manage

Job description

Legal Intake and Client Conversion Assistant

Join to apply for the Legal Intake and Client Conversion Assistant role at Job Duck

JOB DUCK IS HIRING A LEGAL INTAKE AND CLIENT CONVERSION ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Legal Intake and Client Conversion Assistant and become the welcoming voice for prospective clients seeking compassionate legal guidance. In this pivotal role, you’ll be the first point of contact, guiding individuals through their initial steps with professionalism and care. You’ll manage incoming calls, coordinate consultations, and ensure all client information is accurately captured and organized using Clio Grow and Clio Manage. This position is ideal for someone who thrives in a client-facing role, enjoys structured processes, and is committed to delivering exceptional service with a warm, upbeat attitude. If you’re detail-oriented, eager to grow, and passionate about helping others, this is a meaningful opportunity to make a daily impact.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Following up with leads to ensure conversion and engagement.
• Managing and responding to online consultation requests.
• Coordinating and scheduling initial consultations.
• Serving as the primary point of contact for new prospective clients.
• Sending appropriate forms and emails to prepare clients for consultations.
• Answering and managing incoming calls professionally and empathetically.
• Setting up SharePoint folders to collect and organize client documents.
• Maintaining clear and respectful communication with clients and team members.
• Providing referrals for leads outside the firm’s scope of practice.

What We’re Looking For:

• At least one to two years of experience in similar roles
• SharePoint
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off and holiday pay.
• Referral and annual bonuses.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Legal, Customer Service, and Business Development
• Industries: Legal Services