Legal Administrative Assistant

Job Duck, LLC; South Africa; A distancia; ZAR 191.000 - 202.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Professional development

Dedicated support

Descripción de la vacante

Job Duck, LLC is hiring a Legal Administrative Assistant to support a criminal defense practice. You will answer calls, gather background information, explain document needs, and coordinate handoffs to the intake team.

You’ll maintain digital folders, upload documents, send invoices, and support LawPay payments as needed. This role is ideal for someone who communicates confidently, stays organized without close supervision, and shows discretion when assisting clients facing difficult

Formación

• Fluent English with strong verbal communication skills.
• Comfort handling approximately 16 to 30 calls per day.
• Experience with Grasshopper, LawPay and Dropbox preferred.
• Ability to learn and follow the organization’s folder management system.

Responsabilidades

• Answer incoming calls and act as first point of contact for clients.
• Gather background information and explain required documents.
• Coordinate handoffs to intake team and route questions appropriately.
• Upload and organize documents in digital folders.
• Send invoices and support payment collection when needed.

Conocimientos

Fluent English

Verbal communication

Phone handling 16-30 calls/day

Independent, self-motivated

Remote work setup

Herramientas

Grasshopper

LawPay

Dropbox

Descripción del empleo

JOB DUCK IS HIRING A LEGAL ADMINISTRATIVE ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as an Intake and Administrative Assistant supporting a criminal defense practice where every caller deserves a professional, patient, and compassionate first point of contact. In this role, you will answer incoming calls, gather essential background information, explain which documents are needed, and help ensure prospective and existing clients receive timely support. You will also maintain organized digital folders, upload documentation, send invoices, and coordinate accurate handoffs to the intake team. This opportunity is ideal for someone who communicates confidently, stays organized without close supervision, and can assist people facing difficult circumstances with empathy and discretion. Your work will contribute to a responsive, dependable client experience while helping the team keep its daily administrative processes organized.

Schedule:

Monday to Friday from 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Protecting confidential client and case information
• Serving as the initial point of contact for incoming callers
• Escalating documents, questions, and client matters to the appropriate team member for review
• Answering calls professionally and gathering relevant background information
• Explaining which documents callers need to provide before proceeding
• Requesting and receiving documentation from prospective and existing clients
• Uploading, labeling, and organizing documents within the appropriate digital folders
• Asking initial screening questions regarding the caller’s location and type of case
• Maintaining accurate and orderly folders in the organization’s internal system
• Conducting follow-up calls with existing clients when needed
• Sending invoices and payment information to clients
• Supporting consultation payment collection through LawPay when assigned
• Communicating with patience and compassion when assisting individuals experiencing difficult circumstances
• Routing prospective new clients to the appropriate intake team member for further assistance
• Providing general administrative support to the team

What We’re Looking For:

• Experience answering professional phone calls preferred but not required
• Legal experience not required
• English fluency and strong verbal communication skills required
• Comfort handling approximately 16 to 30 calls per day required
• Experience with Grasshopper, LawPay, and Dropbox preferred
• Ability to learn and follow the organization’s internal folder management system required
• No email or calendar management responsibilities included in this role
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1040 USD to 1100 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.