Remote Last-Mile Delivery Operations Manager

Placements24; East London; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Health benefits

Dental benefits

Vision benefits

Professional development

Job summary

Placements24 seeks a seasoned Remote Last-Mile Delivery Operations Manager to oversee and optimize final delivery processes for a national e-commerce and logistics firm. You will manage a distributed team of drivers and dispatchers, driving data-driven decisions to improve routes, costs and customer satisfaction.

The role requires extensive logistics experience, strong leadership, and proficiency with route optimization and fleet systems.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 5-7 years in logistics and operations management with last-mile focus.
• Experience leading remote teams and distributed operations.
• Proficient in logistics software, route optimization tools and fleet management systems.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Oversee end-to-end last-mile delivery operations for efficiency and customer satisfaction.
• Develop plans to optimize routes, schedules and resource allocation.
• Lead remote drivers and dispatchers with performance feedback.
• Use data analytics to monitor performance, identify trends and drive improvements.
• Collaborate with partners on route optimization, tracking and tools.
• Ensure compliance with transportation regulations and safety standards.
• Manage relationships with 3PLs and contractors as needed.
• Reduce delivery times, cut costs and enhance customer experience.
• Resolve escalated customer issues swiftly and effectively.
• Continuously evaluate and improve processes and workflows.

Skills

Leadership

Data analytics

Route optimization

Fleet management

Remote team management

Problem solving

Communication

Education

Bachelor's degree in Logistics or related field

Tools

Logistics software

Route optimization tools

Fleet management systems

Job description

About the Role

Our client, a rapidly expanding national e-commerce and logistics firm, is seeking a highly experienced and strategic Remote Last-Mile Delivery Operations Manager to oversee and optimize their final delivery processes. This is a critical, fully remote role responsible for managing a network of drivers, ensuring efficient delivery routes, maintaining high customer satisfaction, and driving continuous improvement in last-mile logistics. The ideal candidate will possess exceptional leadership qualities, a deep understanding of last-mile delivery challenges, and proficiency in logistics software and performance analytics. While the position is remote, it requires constant communication, data-driven decision-making, and the ability to manage distributed teams effectively. This is an unparalleled opportunity for a seasoned logistics professional to shape the future of our client's delivery services from anywhere, with significant impact on their operations across regions like the **Eastern Cape**, including **East London**.

Key Responsibilities

• Oversee all aspects of last-mile delivery operations, ensuring efficiency, cost-effectiveness, and customer satisfaction.
• Develop and implement strategic plans for optimizing delivery routes, schedules, and resource allocation.
• Manage and lead a remote team of delivery drivers and dispatchers, providing guidance and performance feedback.
• Utilize data analytics and performance metrics to monitor operational efficiency, identify trends, and drive improvements.
• Collaborate with technology partners to leverage route optimization software, tracking systems, and other relevant tools.
• Ensure compliance with all relevant transportation regulations, safety standards, and labor laws.
• Manage relationships with third-party logistics providers and independent contractors as needed.
• Develop and implement strategies to reduce delivery times, minimize costs, and enhance the customer experience.
• Handle escalated customer issues and operational challenges with swift and effective resolution.
• Continuously evaluate and improve operational processes and workflows.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5-7 years of progressive experience in logistics and operations management, with a strong focus on last-mile delivery.
• Demonstrated experience in managing remote teams and distributed operations.
• Proven ability to develop and implement successful last-mile delivery strategies.
• In-depth knowledge of logistics software, route optimization tools, and fleet management systems.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work independently in a remote setting, manage multiple priorities, and meet deadlines.
• Proficiency in data analysis and performance reporting.
• Experience with e-commerce fulfillment and delivery models is highly desirable.

Benefits

• Fully remote position offering significant flexibility and autonomy.
• Highly competitive salary and performance-based bonus structure.
• Opportunity to lead and shape the last-mile operations for a leading e-commerce logistics provider.
• Access to advanced logistics technology and analytical tools.
• Comprehensive health, dental, and vision benefits.
• Professional development and continuous learning opportunities.
• A dynamic and forward-thinking remote work culture.