Remote Last-Mile Delivery Operations Lead

Placements24; Bloemfontein; Hybrid; ZAR 1,500,000 - 3,001,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working hours

Health benefits and retirement plan

Career growth opportunities

Job summary

Placements24 is seeking a dynamic Remote Last-Mile Delivery Operations Lead to manage and optimize the final delivery leg across regions. This fully remote role focuses on ensuring timely, cost-effective deliveries and overseeing drivers, dispatchers, and partners.

You will develop KPIs, leverage delivery management software, and drive performance improvements while maintaining safety standards and coordinating with warehouse and customer service teams.

Qualifications

• Bachelor's degree in a logistics/operations related field.
• 5+ years of experience in last-mile delivery operations or logistics management.
• Experience leading remote teams and coordinating with third-party providers.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership and communication abilities.

Responsibilities

• Oversee and optimize all aspects of last-mile delivery operations, including route planning, scheduling, and driver management.
• Develop and implement performance metrics and KPIs to monitor efficiency, delivery times, and customer satisfaction.
• Manage relationships with third-party delivery partners and independent contractors, ensuring SLAs are met.
• Leverage technology and delivery management software to enhance route optimization and real-time tracking.
• Analyze operational data to identify bottlenecks and opportunities for cost savings and service improvements.
• Implement and enforce safety protocols and operational standards for all last-mile activities.
• Collaborate with warehouse and customer service teams to ensure a seamless end-to-end delivery experience.
• Develop strategies to improve delivery success rates and reduce delivery exceptions.
• Stay abreast of industry trends in last-mile delivery to maintain a competitive edge.
• Provide leadership and support to remote teams and delivery personnel.

Skills

Leadership

Analytical thinking

Problem-solving

Clear communication

Education

Bachelor's degree in Logistics, Operations Management, Business Administration, or related field

Tools

Delivery routing software

Telematics

Job description

About the Role

Our client is seeking a dynamic and experienced Remote Last-Mile Delivery Operations Lead to manage and optimize their final delivery leg operations across various regions. This fully remote role is essential for ensuring the efficient, timely, and cost-effective delivery of goods directly to customers' doorsteps. You will be responsible for overseeing a network of delivery partners, drivers, and dispatchers, implementing best practices, and leveraging technology to enhance the last-mile experience. The ideal candidate will possess a strong understanding of logistics, particularly in urban delivery environments, excellent leadership skills, and a proven ability to drive performance improvements. This is an exciting opportunity to shape and refine a critical part of the delivery chain for a growing company, all while enjoying the benefits of a remote-first work culture. We are looking for a data-driven individual who can strategically manage complex delivery networks from anywhere.

Key Responsibilities

• Oversee and optimize all aspects of last-mile delivery operations, including route planning, scheduling, and driver management.
• Develop and implement performance metrics and KPIs to monitor efficiency, delivery times, and customer satisfaction.
• Manage relationships with third-party delivery partners and independent contractors, ensuring service level agreements are met.
• Leverage technology and delivery management software to enhance route optimization, real-time tracking, and communication.
• Analyze operational data to identify bottlenecks, inefficiencies, and opportunities for cost savings and service improvements.
• Implement and enforce safety protocols and operational standards for all last-mile delivery activities.
• Collaborate with warehouse and customer service teams to ensure a seamless end-to-end delivery experience.
• Develop strategies to improve delivery success rates and reduce delivery exceptions and errors.
• Stay abreast of industry trends and innovations in last-mile delivery to maintain a competitive edge.
• Provide leadership and support to remote teams and delivery personnel, fostering a culture of accountability and continuous improvement.

Requirements

• Bachelor's degree in Logistics, Operations Management, Business Administration, or a related field.
• Minimum of 5 years of experience in last-mile delivery operations, logistics management, or a related field.
• Demonstrated experience in managing remote teams and third-party logistics providers.
• Strong understanding of delivery routing software, telematics, and other relevant technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership and communication abilities.
• Proven ability to drive operational efficiency and cost reduction in delivery networks.
• Experience in setting and monitoring KPIs and performance metrics.
• Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
• Deep understanding of the challenges and opportunities in urban delivery logistics.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote position with flexible working hours.
• Opportunities for significant career growth and impact in a key operational area.
• Access to advanced logistics technology and tools.
• Comprehensive health benefits and retirement plan.
• A supportive and collaborative remote team environment.