Remote Junior Fintech Support Associate

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive training program

Fully remote work

Career progression opportunities

Mentorship and team support

Bonuses based on performance

Job summary

Placements24 is seeking a Junior Customer Support Agent to join a fintech startup. This fully remote role offers the chance to learn and grow quickly in a fast-paced environment while helping users navigate innovative financial applications.

You will respond to inquiries, assist with basic troubleshooting, and contribute to self-service resources, all while maintaining accurate records and adhering to company policies. A passion for customer service and a proactive attitude are valued.

Qualifications

• Previous experience in a customer-facing role is advantageous but not essential.
• Excellent written and verbal communication skills in English.
• Basic understanding of technology and ability to learn new software quickly.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home office space are required.
• Enthusiastic, patient, and a positive attitude towards helping others.
• Eagerness to learn and grow within the fintech industry.

Responsibilities

• Respond to customer inquiries via email and chat, providing clear and concise information.
• Assist users with basic troubleshooting and guide them through product features.
• Escalate more complex issues to senior support staff, ensuring all necessary details are captured.
• Maintain accurate records of customer interactions and resolutions in the support system.
• Contribute to the development of self-service resources, such as FAQs and knowledge base articles.
• Adhere to company policies and procedures while delivering exceptional customer service.
• Learn and stay updated on product features and industry developments.
• Participate in team training sessions and contribute positively to team discussions.

Skills

Communication

English proficiency

Organizational skills

Learning quickly

Education

High school diploma or equivalent

Job description

Placements24 is seeking a Junior Customer Support Agent to join a fintech startup. This fully remote role offers the chance to learn and grow quickly in a fast-paced environment while helping users navigate innovative financial applications.

You will respond to inquiries, assist with basic troubleshooting, and contribute to self-service resources, all while maintaining accurate records and adhering to company policies. A passion for customer service and a proactive attitude are valued.