Remote Junior Customer Success Associate

Placements24; East London; Remoto; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Structured training

Mentorship from CS managers

Competitive entry-level salary

Dynamic culture

Diverse clients

Descrizione del lavoro

Placements24 is seeking a Graduate Customer Success Associate for a fully remote role within South Africa. You will be the first point of contact for a portfolio of clients, guiding onboarding, adoption, and ongoing success.

In this entry-level position, you will learn from experienced Customer Success Managers, receive comprehensive training, and collaborate with sales and product teams to ensure client satisfaction and retention.

Competenze

• Bachelor's degree required in Business, Marketing, Communications or related field.
• Excellent communication and interpersonal skills.
• Ability to work remotely and manage multiple accounts.
• Comfort with learning new software quickly.
• Legally eligible to work in South Africa.

Mansioni

• Manage a portfolio of client accounts and nurture relationships.
• Onboard new clients and ensure smooth implementation.
• Proactively engage to drive product adoption and value.
• Provide timely support via email, phone, and chat.
• Monitor client health and identify risks or growth opportunities.
• Educate clients on product features and best practices.
• Gather client feedback for product and sales teams.
• Contribute to a positive client experience and retention.

Conoscenze

Communication

Active listening

Relationship building

Multi-tasking

Tech-savvy

Problem solving

Remote teamwork

Client service

Formazione

Bachelor's degree in Business/Marketing/Communications

Descrizione del lavoro

Placements24 is seeking a Graduate Customer Success Associate for a fully remote role within South Africa. You will be the first point of contact for a portfolio of clients, guiding onboarding, adoption, and ongoing success.

In this entry-level position, you will learn from experienced Customer Success Managers, receive comprehensive training, and collaborate with sales and product teams to ensure client satisfaction and retention.