Remote Junior Customer Support Coordinator

Placements24; Soweto; Ibrido; ZAR 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Training provided

Competitive salary

Employee discounts

Descrizione del lavoro

Placements24 is seeking a Junior Customer Support Coordinator for a fully remote role in South Africa. You will handle inquiries, process orders, and help resolve basic issues to ensure a positive shopping experience.

Entry-level candidates with strong communication and organizational skills will thrive. While prior experience is a plus, motivated newcomers are encouraged to apply and will receive comprehensive training and support.

Competenze

• Entry-level role suitable for motivated candidates
• Strong written and verbal communication required
• Ability to learn quickly and adapt to new systems

Mansioni

• Respond to customer inquiries via email, chat, and phone regarding orders, products, and services
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges
• Troubleshoot and resolve basic customer issues, escalating more complex problems
• Maintain accurate customer records in the CRM system
• Provide product information and recommendations to customers
• Ensure high customer satisfaction through friendly and efficient service
• Collaborate with team members to improve customer service processes

Conoscenze

Customer service

Communication

Organization

Time management

CRM systems

Basic computer skills

Remote work

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

Placements24 is seeking a Junior Customer Support Coordinator for a fully remote role in South Africa. You will handle inquiries, process orders, and help resolve basic issues to ensure a positive shopping experience.

Entry-level candidates with strong communication and organizational skills will thrive. While prior experience is a plus, motivated newcomers are encouraged to apply and will receive comprehensive training and support.