Remote IT Support Technician Trainee — Learn & Grow

Placements24; Gauteng; Remote; ZAR 100.000 - 145.000; Vollzeit

Benefits dieser Stelle

Remote work

Remote training program

Zusammenfassung

Placements24 is seeking enthusiastic IT Support Technician Trainee for a fully remote role. You will receive comprehensive training to troubleshoot hardware, software, and network issues, while supporting users remotely.

This entry point in IT offers solid growth, with a focus on self-motivation, communication, and reliable home office setup. Ideal candidates are self-driven, possess strong problem-solving abilities, and can work independently from home while adapting to a remote-first

Qualifikationen

• Interest in IT support and technology.
• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills, comfortable remote interaction.
• Able to work independently from home and manage workload.
• Basic understanding of hardware, Windows/macOS, and networking concepts.
• Proactive learning and self-improvement mindset.
• Willingness to undergo remote training and follow company policies.
• Legally eligible to work in South Africa.

Aufgaben

• Provide remote technical assistance to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in managing user accounts and access permissions.
• Document technical issues and resolutions in a ticketing system.
• Escalate complex problems to senior IT staff when needed.
• Participate in remote training sessions to enhance skills.
• Contribute to IT support documentation and knowledge bases.
• Ensure timely and effective resolution of IT support requests.

Kenntnisse

Interest in IT

Problem-solving

Communication

Independent work

Hardware basics

Windows/macOS

Networking basics

Remote learning

Work eligibility

Jobbeschreibung

Placements24 is seeking enthusiastic IT Support Technician Trainee for a fully remote role. You will receive comprehensive training to troubleshoot hardware, software, and network issues, while supporting users remotely.

This entry point in IT offers solid growth, with a focus on self-motivation, communication, and reliable home office setup. Ideal candidates are self-driven, possess strong problem-solving abilities, and can work independently from home while adapting to a remote-first