Remote IT Support Specialist — Senior Helpdesk & Networking

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Certifications support

Health insurance

Retirement fund

Access to IT tools

Supportive remote team

Job summary

Placements24 is seeking an experienced IT Support Specialist to provide remote technical support for the Nelspruit region. You will install, configure, and maintain systems, troubleshoot issues, manage Active Directory accounts, and respond to tickets with a focus on security and efficiency.

The role requires 4+ years in IT support, strong Windows and Office skills, and familiarity with virtualization (VMware/Hyper-V).

Qualifications

• Minimum of 4 years of experience in IT support, helpdesk, or system administration.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Proficiency in managing user accounts and group policies in Active Directory.
• Familiarity with virtualization technologies (VMware, Hyper-V) is an advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for remote support.
• Relevant IT certifications (CompTIA, Microsoft) are highly desirable.
• Must have a reliable internet connection and a dedicated home office space.
• Ability to work independently in a remote setting.

Responsibilities

• Provide comprehensive remote technical support to end-users across departments.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Diagnose and troubleshoot hardware, software, and network issues.
• Manage user accounts, permissions, and access with Active Directory.
• Respond to support tickets and service requests in a timely manner.
• Develop and maintain IT documentation and support guides.
• Assist in managing IT inventory, software licenses, and procurement processes.
• Implement and enforce IT security policies and best practices.
• Provide training and guidance to end-users on IT systems.
• Collaborate with third-party vendors for hardware and software support.

Skills

Windows OS

Active Directory

Remote support

VPN

Networking basics

Tools

VMware

Hyper-V

Office 365

Job description

Placements24 is seeking an experienced IT Support Specialist to provide remote technical support for the Nelspruit region. You will install, configure, and maintain systems, troubleshoot issues, manage Active Directory accounts, and respond to tickets with a focus on security and efficiency.

The role requires 4+ years in IT support, strong Windows and Office skills, and familiarity with virtualization (VMware/Hyper-V).