Remote Network Support Technician

Placements24; Paarl; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote salary package

Flexible hours

Professional development

Access to IT tools

Job summary

Placements24 is seeking a proactive Remote Network Support Technician to join our IT operations team. This fully remote role involves monitoring network performance, troubleshooting connectivity issues, and assisting users with network-related problems from your location.

The ideal candidate will diagnose issues remotely, possess strong communication skills, and be committed to maintaining seamless network operations and high user satisfaction while supporting routers, switches, VPNs, and Wi-Fi

Qualifications

• Proven experience in network support or a related IT role.
• Solid understanding of TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with network monitoring tools and remote desktop applications.
• Excellent problem-solving skills and the ability to diagnose issues remotely.
• Strong communication and interpersonal skills for effective user support.

Responsibilities

• Provide remote technical support for network connectivity issues, routers, switches, and Wi‑Fi devices.
• Monitor network performance and identify potential problems or bottlenecks.
• Assist end‑users with troubleshooting network access and performance issues via phone, email, and remote tools.
• Document support requests, resolutions, and system configurations accurately.
• Collaborate with the IT team to implement network upgrades and improvements.

Skills

Network support

TCP/IP

DNS

DHCP

VPN

Remote diagnostic tools

Job description

About the Role

Our client is seeking a proactive and skilled Remote Network Support Technician to join their IT operations team. This fully remote position allows you to provide essential technical support for network infrastructure and user connectivity from your own location. You will be responsible for monitoring network performance, troubleshooting connectivity issues, and assisting users with network‑related problems. The ideal candidate is adept at diagnosing issues remotely, possesses excellent communication skills, and is committed to ensuring seamless network operations and a high level of user satisfaction.

Key Responsibilities

• Provide remote technical support for network connectivity issues, routers, switches, and Wi‑Fi devices.
• Monitor network performance and identify potential problems or bottlenecks.
• Assist end‑users with troubleshooting network access and performance issues via phone, email, and remote tools.
• Document support requests, resolutions, and system configurations accurately.
• Collaborate with the IT team to implement network upgrades and improvements.

Requirements

• Proven experience in network support or a related IT role.
• Solid understanding of TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with network monitoring tools and remote desktop applications.
• Excellent problem‑solving skills and the ability to diagnose issues remotely.
• Strong communication and interpersonal skills for effective user support.

Benefits

• Competitive remote salary package.
• Flexible working hours and the ability to work from home.
• Opportunities for professional development and certifications in networking.
• Access to the latest IT support tools and technologies.
• A supportive virtual team environment and clear career progression paths.