Remote IT Support Engineer - UK-Focused, Growth & Training

D2B; South Africa; Remote; ZAR 156,000 - 273,000; Full time

Benefits offered by this job

Competitive salary

Remote from SA

UK calendar holidays

Training & growth

UK team collaboration

Long-term engagement

Job summary

D2B is seeking a proactive IT Support Engineer to join our team. This 100% remote role focuses on delivering first-line technical support, resolving day-to-day issues, and coordinating with the 2nd Line team for complex cases.

The ideal candidate has 2–4+ years in IT Support, strong Microsoft 365 and Windows Server skills, and solid networking knowledge. Remote work from SA with UK-aligned calendar holidays and growth opportunities.

Qualifications

• 2 to 4+ years of experience in IT Support, including previous experience in a 2nd Line Support role.
• Strong experience administering Microsoft 365 and Windows Server environments.
• Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently in a remote team environment.
• Able to remain calm under pressure while managing multiple priorities and resolving complex technical issues.

Responsibilities

• Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues.
• Administer and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management.
• Support and maintain Windows Server environments and assist with general system administration tasks.
• Investigate system performance issues and identify root causes to ensure optimal system reliability.
• Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues.
• Support backup and disaster recovery processes to maintain business continuity.
• Maintain accurate technical documentation, including procedures, configurations, and issue resolutions.
• Liaise with third-party software vendors to resolve complex technical issues and ensure timely resolution.

Skills

IT Support

Microsoft 365

Windows Server

Networking

Communication

Tools

Microsoft 365

Azure Active Directory Entra ID

Windows Server

Job description

D2B is seeking a proactive IT Support Engineer to join our team. This 100% remote role focuses on delivering first-line technical support, resolving day-to-day issues, and coordinating with the 2nd Line team for complex cases.

The ideal candidate has 2–4+ years in IT Support, strong Microsoft 365 and Windows Server skills, and solid networking knowledge. Remote work from SA with UK-aligned calendar holidays and growth opportunities.