Remote Tier 2 IT Support Engineer

Placements24

Klerksdorp

Hybrid

ZAR 360,000 - 540,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Home office stipend

Job summary

Placements24 invites applications for a Remote IT Support Specialist (Tier 2). You will resolve escalated issues across Windows, macOS and Linux, handling hardware, software, and network problems for a global user base in a fully remote role.

You will work with Tier 1, document knowledge base, manage Active Directory and MS 365, and collaborate with IT teams across time zones. A strong bug-tracking habit, excellent communication, and self-motivation are essential for success.

Qualifications

3+ years in a Tier 2 IT support role.
Proficient with Windows, macOS and basic Linux.
Experience with AD, M365 and business apps.

Responsibilities

Provide advanced technical support for hardware, software, OS, and network issues.
Resolve escalated tickets within SLAs.
Diagnose and repair desktops, laptops, printers, and mobile devices.
Assist with installation, configuration, and maintenance of business apps.
Manage user accounts and access rights in AD and related systems.
Document resolutions and update knowledge base.
Collaborate with network and systems teams to resolve issues.
Identify and suggest improvements to prevent incidents.
Train Tier 1 staff on common issues.
Stay updated with IT trends and best practices.