Customer Support Specialist

First Point Group; South Africa; Hybrid; ZAR 300,000 - 400,000; Full time

Benefits offered by this job

Ongoing training and professional development

Supportive, collaborative team environment

Remote work flexibility

Job summary

A growing IT services organization in South Africa is seeking a skilled 1st/2nd Line IT Support Engineer to join their team. The role requires 5+ years of experience in IT support and offers opportunities for career progression into 3rd Line roles. Candidates should have strong knowledge of Windows OS, networking fundamentals, and excellent troubleshooting skills. This full-time position promotes a supportive and collaborative work culture with remote work flexibility.

Qualifications

• 5+ years’ experience in IT support, with at least 1 year in 2nd Line support.
• Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, and Exchange.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and VoIP.

Responsibilities

• Be the go-to problem solver for 1st/2nd Line escalations.
• Work across a variety of technologies, supporting users both remotely and on-site.
• Collaborate with a highly experienced IT team.

Skills

5+ years’ experience in IT support

Strong knowledge of Windows OS

Solid understanding of networking fundamentals

Excellent troubleshooting skills

Strong English communication skills

IT certifications (CompTIA Network+, Microsoft Certified, ITIL)

Job description

Our client, a forward‑thinking and rapidly growing organisation, is seeking a skilled 1st/2nd Line IT Support Engineer to join their IT team. This is a fantastic opportunity for an experienced IT professional to take on more complex challenges, contribute to continuous improvement, and grow into higher‑level technical roles.

Why This Role Stands Out

• Be the go‑to problem solver for 1st/2nd Line escalations while still working on front‑line IT support.
• Work across a variety of technologies, supporting users both remotely and on‑site.
• Gain hands‑on experience with networking, Microsoft 365, Active Directory, firewalls, and more.
• Collaborate with a highly experienced IT team and learn from senior engineers.
• Clear career progression into 3rd Line and infrastructure roles.

Who We’re Looking For

• 5+ years’ experience in IT support, with at least 1 year in 2nd Line support.
• Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, and Exchange.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and VoIP.
• Experience with firewall and switch configuration.
• Excellent troubleshooting skills, attention to detail, and customer‑focused mindset.
• Strong English communication skills; ability to work independently.
• IT certifications (CompTIA Network+, Microsoft Certified, ITIL).
• Experience with helpdesk/ticketing systems and ITSM practices.

Benefits & Culture

• Ongoing training and professional development
• Supportive, collaborative team environment
• Remote work flexibility and exposure to high‑impact IT projects

This role is perfect for a technically skilled IT professional looking to take their career to the next level while working in a dynamic and growing environment.

Interested? Apply now to join a team where your skills are valued and your career growth is supported.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

IT Services and IT Consulting and Telecommunications