2nd Line IT Support Engineer | Windows & Microsoft 365

Growth Resourcing; Umhlanga Rocks; Hybrid; ZAR 719,000 - 1,038,000; Full time

Benefits offered by this job

Training & development

UK client exposure

Career progression

Supportive tech team

Job summary

Growth Resourcing is seeking an experienced 2nd Line IT Support Engineer to deliver advanced technical support to MSP clients. You will handle escalated incidents, troubleshoot complex issues, and support Microsoft 365, Windows, servers, and networking environments.

The role involves on-site and remote support, onboarding, migrations, and collaboration with senior engineers. Ideal candidates have 2–3 years in MSP settings and strong customer-service skills.

Qualifications

• 2–3 years in IT support or MSP environment.
• Proven 2nd-line technical support experience.
• Solid knowledge of Windows 10/11 and modern Windows Server environments.

Responsibilities

• Provide 2nd line remote and onsite technical support.
• Own escalated incidents and service requests through to resolution.
• Diagnose and resolve hardware, software, networking and connectivity issues.
• Support Windows 10/11, Windows Server and Microsoft 365 environments.
• Administer and troubleshoot Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Support Active Directory, Group Policy, DNS, DHCP, VPNs, Wi‑Fi and general networking.
• Monitor and troubleshoot endpoint, security and backup solutions.
• Investigate security alerts, phishing reports and suspicious account activity.
• Manage tickets in line with SLAs and maintain accurate technical documentation.
• Assist with client onboarding, migrations, installations and infrastructure projects.
• Work with senior engineers, suppliers and internal teams to resolve complex issues.
• Provide guidance and support to 1st Line Engineers where required.

Skills

2nd line support

Windows 10/11

Windows Server

Active Directory

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

DNS/DHCP

TCP/IP

VPNs

Wi-Fi

Cybersecurity basics

Troubleshooting

Customer service

English communication

Education

Relevant IT qualification or equivalent

Microsoft Azure Fundamentals (AZ-900)

CompTIA A+/Network+/Security+

ITIL Foundation

Tools

Intune

PowerShell

Azure

Microsoft 365 Admin

Endpoint management

Job description

Growth Resourcing is seeking an experienced 2nd Line IT Support Engineer to deliver advanced technical support to MSP clients. You will handle escalated incidents, troubleshoot complex issues, and support Microsoft 365, Windows, servers, and networking environments.

The role involves on-site and remote support, onboarding, migrations, and collaboration with senior engineers. Ideal candidates have 2–3 years in MSP settings and strong customer-service skills.