Remote IT Service Desk Specialist

Altron; Gauteng; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Altron is seeking a Service Desk Remote Support Agent in Gauteng for permanent employment. The role focuses on end-user compute support, AD administration basics, and remote printer help, delivering reliable IT services to clients in sub-Saharan Africa.

You will manage calls, meet SLAs, and maintain high customer satisfaction through clear communication and efficient issue resolution, with hybrid work arrangements and emphasis on professionalism and service quality.

Qualifications

• 3–5 years of technical support experience focused on MS OS, MS Office, or Office 365.
• Certifications: MCITP / O365 Fundamentals, CompTIA A+ / N+.
• Experience with Windows 10/11.
• Basic Active Directory and remote printer support skills.
• Ability to meet SLA and maintain 98% customer satisfaction.

Responsibilities

• Meet monthly SLA targets for contracted customers.
• Log, escalate, and resolve calls within SLA.
• Update calls daily until closure and ensure retroactive logging if needed.
• Maintain 98% customer satisfaction and take remedial actions when SLA not met.
• Provide basic Active Directory user and computer administration.
• Provide remote printer support.
• Deliver end-user support telephonically or remotely.
• Communicate escalations to user, management, and the technical team.
• Adhere to Altron processes, policies, and procedures.

Skills

Technical support

Active Directory

Remote support

Education

MCITP or Microsoft Office 365 Fundamentals

Windows Operating System Fundamentals (Windows 10/11)

CompTIA A+

CompTIA N+

Job description

Altron is seeking a Service Desk Remote Support Agent in Gauteng for permanent employment. The role focuses on end-user compute support, AD administration basics, and remote printer help, delivering reliable IT services to clients in sub-Saharan Africa.

You will manage calls, meet SLAs, and maintain high customer satisfaction through clear communication and efficient issue resolution, with hybrid work arrangements and emphasis on professionalism and service quality.